This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage a substantial volume of inbound and outbound customer calls.

• Support customers with insurance-related inquiries, including missing documents, policy cancellations, discrepancies in coverage, and payment-related issues.

• Reach out to insurance providers to confirm policy details and acquire necessary documentation.

• Clarify insurance requirements and subsequent steps to customers.

• Record customer interactions and updates in internal systems.

• Leave professional, scripted messages when customers or insurance representatives are not available.

• Adhere to established protocols, compliance standards, and quality benchmarks.

• Achieve productivity, attendance, and performance goals.

• Ensure a positive and professional customer experience.

• Engage in classroom-style training, system instruction, job shadowing, supervised call handling, and ongoing coaching.

⛳️ Requirements

• Fluent in both French and English, with strong written and verbal skills.

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service.

• Experience in customer service roles within call centers, retail, hospitality/restaurant, office support, data entry, or other customer-facing positions.

• Capability to type a minimum of 30 words per minute.

• Excellent communication and problem-solving abilities.

• Comfortable spending the majority of the workday on the phone.

• Ability to work independently in a remote setting.

• Positive demeanor and professional phone etiquette.

• Consistent work history.

• Must successfully complete a training assessment to transition into the designated schedule.