Customer Experience Specialist, P&C Insurance

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage incoming calls, chat support, and occasional outbound follow-up communications for policyholders and producers.

• Provide assistance with inquiries related to policies, billing, payments, cancellations, coverage adjustments, and document requests.

• Navigate various insurance carrier systems to efficiently process customer requests.

• Handle a substantial volume of calls and service requests while achieving quality, efficiency, and productivity targets.

• Accurately document customer interactions and implement policy changes as needed.

• Contribute to customer retention efforts and identify chances for additional coverage sales.

• Engage in continuous training, coaching, and process enhancement initiatives.

⛳️ Requirements

• Must be a resident of Florida.

• A minimum of 2 years of customer service experience is required.

• At least 1 year of experience in a call center environment is necessary.

• Experience within the insurance industry is highly preferred.

• Excellent verbal and written communication skills with a strong attention to detail.

• Ability to multitask across various systems while providing customer assistance.

• Proficient in Microsoft 365.

• Capable of typing at least 45 words per minute.

• Dependable, adaptable, and comfortable working both independently and as part of a team.

• Ability to thrive in a fast-paced, metrics-driven setting and effectively apply feedback.

• Must have a reliable, high-speed internet connection.

• A dedicated and quiet workspace suitable for handling customer calls is required.

• Willingness to obtain and maintain the necessary Florida Property & Casualty insurance license within 30 days of hire.

🏝️ Benefits

• Paid training.

• Coverage for exam fees for the first two attempts.

• Opportunity for full-time remote work.

• Continuous training and coaching provided.

• Participation in process improvement initiatives.