Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +25 more locations.

📋 Description

• Respond to telephone inquiries from customers regarding clients' products and services

• Deliver exceptional service with a courteous and professional demeanor

• Assist customers with debit card promotions, orders, and account balances

• Handle a high volume of incoming calls efficiently

• Adhere to communication scripts tailored to various topics

• Assess customer needs, clarify details, research issues, and offer solutions or alternatives

• Utilize company and client resources to effectively manage calls

• Promote additional products when suitable opportunities present themselves

• Switch tasks seamlessly and maintain composure

• Ensure punctuality and consistent attendance for all scheduled shifts

• Uphold a positive and professional attitude during customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• Preferred 3-6 months of experience in customer service or support

• Previous experience in a call center or office environment is advantageous

• Basic computer proficiency

• Ability to learn quickly and work independently

• Strong verbal communication skills and active listening abilities

• Must be at least 18 years old

• A background check compliant with state and federal regulations will be necessary

• Residency required in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

• Must provide personal equipment and workspace

• Required: secure, reliable, dedicated high-speed internet and work area

• Processor must be Intel Core i5-8250U Series or higher

• Minimum of 8GB RAM on Windows 10 or 11 64-bit

• Screen resolution of 1280x768 or greater

• Dual monitors are mandatory

• USB DSP headset is required

• A laptop or desktop is necessary; Chromebooks, netbooks, or tablets are not acceptable

• Up-to-date antivirus software must be installed and a recent scan completed

• Firewall must be enabled

• A hardwired connection to the modem or router is required; no Wi-Fi or extenders

🏝️ Benefits

• Shift differential (additional $1/hr for nights and weekends)

• Paid training (typically lasts 2-5 days)

• Opportunity for remote work

• Flexible scheduling options for full-time or part-time temporary positions

• Work hours range from 20-40 hours per week

• Employee-owned equipment and workspace arrangements facilitating remote work