Customer Service

This is a fully remote position, open to applicants in Alabama, +25 more locations.

📋 Description

• Respond to telephone inquiries from customers regarding clients' products and services

• Deliver exceptional service with a supportive, professional demeanor

• Assist customers with questions about debit card rewards, orders, and account balances

• Handle a high volume of incoming calls efficiently

• Adhere to communication scripts for various subjects

• Determine customer requirements, clarify details, research, and offer solutions or alternatives

• Utilize company and client resources to accurately manage calls

• Promote additional products when suitable opportunities present themselves

• Switch between tasks without sacrificing efficiency or composure

• Maintain punctuality and regular attendance at scheduled shifts

• Stay positive and professional during customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• Preferred 3-6 months of experience in customer service or customer support

• Previous experience in a call center or office environment is a plus

• Basic proficiency in computer usage

• Ability to learn quickly and work autonomously

• Strong verbal communication and phone skills, along with active listening abilities

• Must be at least 18 years old

• A background check in accordance with state and federal regulations will be necessary

• Must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

• Must provide personal equipment and workspace

• Verified secure, reliable, dedicated high-speed internet is required

• Dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection needed

• Intel® Core™ i5-8250U Series processor or better

• 8GB of memory on Windows 10 or 11, 64-bit

• Screen resolution of 1280x768 or higher is required

• Dual monitors are mandatory

• USB DSP headset is necessary

• Up-to-date antivirus software must be installed

• Firewall must be enabled

• Hardwired connection to the modem or router is required; no Wi-Fi or extenders

• Laptops or desktops only; Chromebooks, netbooks, or tablets are not acceptable

• Availability to work on the first and last business day of each month is required

🏝️ Benefits

• Shift differential (additional $1/hr for nights & weekends)

• Paid training (typically lasts 2-5 days)

• Work-from-home position

• Flexible temporary full-time or part-time schedule (20-40 hours per week)