French Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage a significant volume of incoming and outgoing customer calls.

• Support customers with insurance-related inquiries, including missing documents, policy cancellations, coverage issues, and payment questions.

• Reach out to insurance companies to confirm policy details and secure necessary documentation.

• Clarify insurance requirements and subsequent steps to customers.

• Record customer interactions and updates in internal databases.

• Leave professional, scripted messages when customers or insurance agents are not available.

• Adhere to established procedures, compliance regulations, and quality benchmarks.

• Achieve productivity, attendance, and performance goals.

• Ensure a positive and professional customer experience.

• Engage in classroom-style learning, system training, job shadowing, supervised call handling, and continuous coaching.

⛳️ Requirements

• Proficient in both French and English (written and spoken).

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service.

• Ability to type a minimum of 30 words per minute.

• Strong communication and problem-solving abilities.

• Comfortable spending the majority of the workday on the phone.

• Capable of working independently in a remote setting.

• Positive demeanor and professional phone etiquette.

• Consistent work history.

• Prior call center experience is preferred.

• Experience managing a high volume of calls is advantageous.

• Background in customer support or customer service is preferred.

• Familiarity with CRM or web-based systems is preferred.

• Experience in the financial services or insurance sectors is preferred.

• Background in working with scripts and performance metrics is preferred.

• Must successfully complete a training assessment to transition into the assigned schedule.

🏝️ Benefits

• Paid training program.

• Continuous coaching and support.

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options.

• Voluntary Life & AD&D insurance for employees and their dependents.

• Short- and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).