Freelance Tech Agent

This is a fully remote position, open to applicants in Japan.

📋 Description

• Oversee live virtual events from beginning to end.

• Offer technical assistance to clients, presenters, interpreters, and participants.

• Diagnose and resolve audio, video, connectivity, and platform-related challenges.

• Assess event quality and proactively identify issues before they affect the event.

• Communicate with internal production teams in real-time.

• Elevate technical problems as needed while keeping stakeholders updated.

• Ensure that interpreters and other participants are properly connected and functioning.

• Maintain comprehensive notes on issues and actions taken throughout the event.

• Remain attentive and available for the entire duration of assigned events.

⛳️ Requirements

• Strong technical troubleshooting abilities.

• Excellent written and verbal communication skills.

• Capability to remain calm under pressure.

• Keen attention to detail.

• Outstanding customer service skills.

• Ability to juggle multiple tasks while monitoring live events.

• Reliable high-speed internet connection.

• A quiet, professional workspace.

• Flexibility to work evenings, weekends, or varied shifts according to event requirements.

• Preferred experience with one or more platforms such as Zoom, Microsoft Teams, BrandLive, Webex, Google Meet, or other virtual event platforms.

• Desired experience in virtual event production, technical support or help desk, AV or live streaming, webinar moderation, and remote customer support.

• Experience with interpreters or accessibility services is an advantage.

🏝️ Benefits

• Flexible scheduling based on event demand.