This is a fully remote position, open to applicants in Japan.

📋 Description

• Oversee live virtual events from initiation to conclusion

• Offer technical assistance to clients, presenters, interpreters, and participants

• Resolve audio, video, connectivity, and platform-related challenges

• Monitor the quality of events and proactively identify issues before they affect the event

• Communicate effectively and professionally with internal production teams

• Elevate technical concerns as necessary while keeping stakeholders updated

• Ensure that interpreters and other participants are properly connected and functioning

• Maintain detailed records of issues and actions taken throughout the event

• Remain vigilant and accessible for the entire duration of assigned events

⛳️ Requirements

• Strong skills in technical troubleshooting

• Exceptional written and verbal communication abilities

• Capability to maintain composure under pressure

• Keen attention to detail

• Outstanding customer service skills

• Ability to manage multiple tasks while overseeing live events

• Reliable high-speed internet connection

• A quiet and professional workspace

• Flexibility to work evenings, weekends, or varying shifts according to event requirements

• Experience with one or more of the following platforms: Zoom, Microsoft Teams, BrandLive, Webex, Google Meet, or other virtual event technologies is preferred

• Background in virtual event production, technical support or help desk, AV or live streaming, webinar moderation, or remote customer support is preferred

• Experience with interpreters or accessibility services is advantageous