Freelance Tech Agent

This is a fully remote position, open to applicants in Japan.

📋 Description

• Oversee live virtual events from beginning to end

• Offer technical assistance to clients, presenters, interpreters, and participants

• Diagnose and resolve audio, video, connectivity, and platform-related challenges

• Assess event quality and proactively identify issues before they affect the event

• Maintain clear and professional communication with internal production teams

• Elevate technical problems as necessary while keeping stakeholders updated

• Ensure that interpreters and other attendees are connected and functioning properly

• Document issues and actions taken during the event in detail

• Remain attentive and available for the entire duration of assigned events

⛳️ Requirements

• Proficient technical troubleshooting abilities

• Outstanding written and verbal communication skills

• Capability to maintain composure under pressure

• Keen attention to detail

• Exceptional customer service skills

• Ability to juggle multiple tasks while monitoring live events

• Dependable high-speed internet connection

• A quiet and professional workspace

• Willingness to work evenings, weekends, or varying shifts according to event requirements

• Preferred experience with one or more virtual event platforms, such as Zoom, Microsoft Teams, BrandLive, Webex, or Google Meet

• Desired background in virtual event production, technical support or help desk, AV or live streaming, webinar moderation, remote customer support, or familiarity with interpreters or accessibility services

🏝️ Benefits

• Flexible scheduling based on event demand

• Remote work arrangement