Freelance Operations Lead

This is a fully remote position, open to applicants in France.

📋 Description

• Oversee the operations scope in France during the temporary absence of the Director of Operations.

• Lead and support the France Operations team rather than creating systems from the ground up.

• Manage the established bi-weekly sprint schedule, including planning sessions and mid-sprint evaluations.

• Present a Sales / Customer Success performance business summary at each sprint.

• Mediate and prioritize the Operations project portfolio in alignment with company objectives.

• Review and scrutinize project proposals prior to their inclusion in the roadmap.

• Remove obstacles to daily execution and act as the escalation point for operational trade-offs.

• Escalate decisions that fall outside the mission mandate to the Country Manager.

• Facilitate the France workstream for the HubSpot unification project, including workshops with the external agency.

• Serve as the French counterpart in coordination with the UK team.

• Document project decisions and ensure timeline visibility for French leadership.

• Oversee the CRM data structure and definitions, including account ownership, segmentation, routing logic, and field definitions.

• Ensure the consistent implementation of lead and pipeline management models that align with the UK framework.

• Guide the 2027 growth roadmap and arbitrate on what is developed and the timeline for it.

• Maintain a strong hands-on command of HubSpot, n8n, Edges, Similarweb, and related tools to keep campaigns operational.

• Identify enhancements to the growth stack and operational processes for 2027.

• Ensure that team cadence and priorities persist without the need for leadership intervention.

• Keep the CRM unification project on track with documented decisions and visible risks.

• Guarantee no critical tasks are overlooked during the leave coverage.

⛳️ Requirements

• Over 6 years of experience in Revenue Operations, Business Operations, or a related GTM operations role, preferably within B2B SaaS.

• Proficient in CRM, including knowledge of data models, pipelines, workflows, and reporting.

• Experience with automation and enrichment tools like n8n, Edges, Similarweb, or similar platforms.

• Fluent in English.

• Professional proficiency in French is required for the scope in France.

• Proven experience in managing complex and strategic projects that involve various stakeholders and teams.

• Must have the right to work in France.

• Availability for a part-time, 3-days-per-week, 4-month freelance position is essential.

• Nice to have: experience in executing outbound or acquisition campaigns from start to finish.

• Nice to have: experience in a multi-market or post-merger setting.

🏝️ Benefits

• A challenging and educational environment with high expectations, empowerment, and opportunities for employee growth through modern tools, frameworks, and processes.

• A flexible hybrid remote work model: either from the Paris office or fully remotely within France.

• An international setting featuring a diverse team of over 10 nationalities, with English as the official language.

• A people-centric organization that prioritizes employee wellbeing.

• A fun and collaborative workplace where connections flourish.

• An inclusive workplace that welcomes applications from individuals of all backgrounds and experiences.

• Salary range provided before the interview stage.

• CV submission must be in English.