Email Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for clients regarding all email-related inquiries, requests, feedback, and approvals.

• Provide prompt and clear responses while proactively keeping clients updated.

• Establish and manage expectations concerning timelines, scope, and scheduled email sends.

• Elevate issues to strategists, account managers, or leadership when necessary.

• Create campaigns and flows within clients' email platforms.

• Oversee the placement of copy, links, UTMs, subject lines, preview text, merge tags, and images.

• Conduct quality assurance checks on email builds across various inbox providers and devices.

• Work from briefs, copy, and design assets while identifying gaps or inconsistencies.

• Manage send calendars for designated accounts.

• Schedule campaigns and accurately manage segments and audiences.

• Resolve timing conflicts, respect client cadence, and prevent over-sending.

• Verify scheduled sends and monitor deployments for any issues.

• Maintain daily housekeeping and ensure accurate pipeline data in Monday.com.

• Triage, update, and organize department boards and processes.

⛳️ Requirements

• A minimum of 2 years experience in building and deploying emails in an ESP.

• Klaviyo experience is highly preferred.

• Exceptional attention to detail.

• Strong and clear written communication skills with confidence in managing client-facing communications.

• Highly organized and dependable in meeting deadlines, managing calendars, and juggling multiple accounts simultaneously.

• Comfortable managing expectations and keeping clients informed without needing prompting.

• Familiarity with project management tools; experience with Monday.com is a plus.

• Basic knowledge of HTML and email rendering is a plus.

• Experience in performance marketing, DTC, or ecommerce email is a strong advantage.

• Familiarity with the cannabis, hemp, or wellness industry is beneficial but not mandatory.

🏝️ Benefits

• Remote-first work culture.

• Equipment and benefits stipend.

• Deep Work Fridays — dedicated time for focused, meaningful work free from unnecessary meetings.