Fraud Risk Management and Operations Manager

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Assist in the development, implementation, and maintenance of procedures and controls for fraud detection, alert management, and investigations.

• Oversee and manage Level 1 fraud alert reviews, triage, and resolutions.

• Supervise Level 2 fraud case investigations, including escalation and resolution processes.

• Set and monitor quality standards, productivity expectations, and service level agreements (SLAs).

• Help manage relevant components of the BSA/AML program, focusing on the identification and escalation of suspicious activities.

• Collaborate with Risk, Compliance, Product, and Operations teams to improve fraud detection strategies, rules, and controls.

• Engage in fraud risk assessments across various products, channels, customer segments, and new typologies.

• Work with senior leadership on strategic initiatives related to fraud detection and operational efficiency.

• Promote continuous improvement in workflows from alert to case, automation, documentation standards, and escalation protocols.

• Carry out additional tasks as assigned.

⛳️ Requirements

• A bachelor's degree or equivalent education and professional experience.

• Generally 5 or more years of experience with a bachelor's degree or equivalent.

• Background in fraud operations, including alert reviews, case investigations, and analysis of fraud typologies.

• Preferred certifications include CAMS, CFE, or other credentials related to fraud/financial crimes.

• Understanding of suspicious activity identification and escalation when fraud activities reach SAR reporting thresholds.

• Capability to operate within established guidelines and secure validation for non-standard fraud scenarios or high-risk escalations.

• Proficiency in resolving routine operational issues and escalating ambiguous or unique fraud patterns.

• Ability to direct the daily activities of individual contributors.

• Skill in engaging with Risk, Compliance, and Product teams.

• Competence in executing established processes and providing feedback to enhance fraud detection rules, workflows, and investigative procedures.

🏝️ Benefits

• Annual performance-based incentive opportunities.

• Health insurance coverage.

• 401(k) retirement plan benefits.

• Life insurance options.

• Disability benefits.

• Paid time off.

• Comprehensive benefits package available for eligible employees.