Fraud Operations Analyst

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Actively identify, prevent, and address fraudulent activities, chargebacks, and various financial crimes.

• Evaluate suspicious or system-generated transaction alerts and make determinations based on fraud rules and guidelines.

• Oversee real-time transaction queues to spot high-risk activities and emerging fraud trends.

• Analyze customer behavior and transaction patterns to uncover anomalies.

• Detect CNP fraud, compromised accounts, third-party fraud, and friendly fraud.

• Collaborate with rule-based fraud engines, including rule structuring, testing, and A/B testing.

• Assist in data discovery and reporting for fraud KPIs and operational performance.

• Prepare and file Suspicious Activity Reports (SARs) as necessary.

• Assess key fraud risks and suggest enhancements to minimize fraud exposure.

• Propose improvements in systems, analytics, and operations.

• Participate in projects aimed at enhancing fraud detection and operational efficiency.

• Protect the organization’s financial interests while maintaining customer and stakeholder trust.

⛳️ Requirements

• At least 3 years of experience in fraud or financial crime within the banking or fintech sectors.

• Experience in investigating fraud cases like investment scams or APP fraud is a plus.

• Strong analytical and investigative skills with exceptional attention to detail.

• Knowledge of cryptocurrency, online payment processing, and payment platforms.

• Proficient technical skills including Excel, SQL, Microsoft Office, and PowerPoint.

• Capability to thrive in high-volume, fast-paced environments.

• Ability to convert complex data analysis into straightforward insights and recommendations.

• Familiarity with fraud tools such as Checkout, Chainalysis, or similar platforms is advantageous.

• Experience in statistical analysis is a plus.

• Experience in chargeback investigations is beneficial.

• Proficient in spoken and written English.

• Resumes should be submitted in English.

• Willingness and ability to work a scheduled five days on, two days off, including regular weekend shifts.

🏝️ Benefits

• Generous annual leave plus public holidays.

• Paid charity day.

• Flexible working hours and the option for remote work.

• Equipment provided by the company.

• Annual budget for training and development.

• Opportunity to advance your career within an innovative fintech environment.