Fraud Operations Analyst

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee real-time transactions and customer activities that are flagged for potential fraud and abuse for manual assessment.

• Examine individual transactions utilizing internal policies and review methods to ascertain their legitimacy.

• Gain insight into systems and tools; analyze account trends through data evaluation.

• Investigate fraud and user actions to aid in the development of machine learning models, rules, and detection frameworks.

• Work in partnership with analysts, operations experts, data scientists, and engineers to enhance fraud prevention strategies, processes, and tools.

• Uphold a robust understanding of fraud prevention methods and technologies.

• Achieve or surpass SLAs for prompt resolution of pending cases to mitigate potential losses.

• Manage escalations from both internal and external parties in a professional and effective manner.

⛳️ Requirements

• A bachelor's degree from an accredited institution.

• At least 1 year of experience in investigating and resolving fraud-related incidents.

• Proven experience in data analysis and making significant decisions in a dynamic and sometimes unclear environment.

• Strong attention to detail and the ability to manage multiple tasks simultaneously.

• Exceptional problem-solving and analytical abilities.

• Strong business acumen and communication skills.

• Capability to initiate tasks independently and work with minimal supervision post-training.

• Willingness to work during holidays.

• Proven experience with Claude or similar large language model tools; comfortable utilizing AI to boost productivity, research, and communication.

• Experience in fintech, payments, lending, banking, or financial institutions is advantageous.

• Familiarity with database query languages such as SQL and data processing and analytics tools like Python, R, or SAS is a plus.

• Preference for candidates who can start within two weeks of receiving an offer.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Collaborative and innovative work environment.