Fraud and Financial Investigation Manager

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Oversee the operations of the Fraud Investigations department.

• Create policies and procedures aimed at preventing fraud and recovering losses.

• Identify vulnerabilities in existing control processes and propose enhancements.

• Partner with business associates and local, state, and federal authorities during investigations.

• Supervise Fraud Investigators to ensure timely handling of alerts and cases.

• Guide Fraud and Dispute Specialists to maintain compliance with Visa, MasterCard, Reg E, and regulatory standards.

• Support direct reports with intricate transactions and escalated member service concerns.

• Monitor new fraud trends and develop protective strategies within the credit union’s governance framework.

• Report fraud incidents and card claim losses, trends, and mitigation outcomes to the Compliance/BSA Officer.

• Ensure that fraud management practices adhere to federal, state, and industry regulations.

• Collaborate with Employee Development to ensure fraud training remains up to date.

• Provide interactive training sessions for staff on identifying, preventing, and reporting fraud.

• Investigate and respond to inquiries from regulatory agencies, internal audits, and external auditors.

• Evaluate fraud risks with business units and product owners and implement mitigation strategies.

• Work with law enforcement and external vendors to resolve cases and recover losses.

• Assist with audits, examinations, and regulatory assessments.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School diploma.

• At least five (5) years of experience in BSA/AML, privacy, identity theft prevention, and OFAC.

• A minimum of three (3) years in a supervisory capacity, including experience in maintaining strategic direction at the departmental level.

• Certified Fraud Examiner (CFE) and Bank Secrecy Act Compliance Specialist (BSACS) or similar certifications.

• Comprehensive understanding of different types of fraud and prevention strategies, including online fraud, phishing schemes, and identity theft.

• Familiarity with card fraud types, Visa, MasterCard, chargeback processes, and card dispute resolutions.

• Strong knowledge of federal, state, and industry regulations, including Reg E, the Electronic Fund Transfer Act, consumer protection laws, and card network rules.

• Understanding of fraud management governance frameworks and relevant laws and regulations.

• Proficient in fraud investigation techniques, financial transaction analysis, suspicious-pattern identification, and loss recovery.

• Knowledge of fraud risk assessment and mitigation strategies.

• Excellent analytical abilities.

• Capability to analyze fraud and card claim loss trends.

• Proficiency in resolving escalated fraud-related member service issues.

• Ability to make critical decisions regarding fraud resolution and loss mitigation.

• Strong verbal and written communication skills.

• Capability to coach and provide constructive feedback while ensuring regulatory compliance.

• Ability to stay updated with fraud trends, detection technologies, laws, and regulations.

• Preferred: experience in fraud prevention and detection within a financial institution.

• Preferred: Bachelor's degree.

• Preferred: CAMS and CAFP certifications.

🏝️ Benefits

• Coverage for medical, dental, vision, and life insurance.

• Company-paid medical, dental, and vision insurance for employee-only coverage at 100%.

• Health Care FSA (HCFSA).

• Health Savings Account (HSA) with employer contributions.

• Dependent Care FSA (DCFSA).

• Life and Accidental Death & Dismemberment (AD&D) insurance.

• 401(k) retirement plan.

• Accrual of 8 hours of vacation and 8 hours of sick leave each month.

• 11 paid holidays.

• 1 floating holiday.

• 16 hours allocated for self-care.

• 16 hours designated for volunteer work.