Fraud Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate and analyze high-risk transactions

• Detect unusual patterns in customer behavior

• Oversee activities across multiple payment gateways

• Establish risk-reduction protocols

• Manage sensitive customer engagements with care

• Perform confidential account assessments

• Address complex issues while ensuring customer satisfaction

• Maintain the standards of community trust

• Assist in enhancing fraud prevention systems

• Record and refresh internal security protocols

• Identify weaknesses in current fraud prevention strategies

• Suggest improvements to processes

• Keep thorough records of fraud incidents

• Ensure compliance with internal policies

• Produce and evaluate metrics related to fraud prevention

• Collaborate with team members on risk assessments

⛳️ Requirements

• At least 3 years of experience in customer experience or related fields

• Established history in fraud analysis or risk management

• Familiarity with the e-commerce or consumer packaged goods (CPG) sectors

• Proven ability to manage sensitive information with confidentiality

• Strong analytical and pattern recognition capabilities

• Exceptional problem-solving skills

• High attention to detail

• Excellent communication and empathy skills

• Capability to work independently with sound judgment

• Experience with various payment gateway systems

• Computer requirements: at least 8GB RAM and an Intel i5 core processor/AMD Ryzen 5 Processor or better

• Minimum internet speed of 40MBPS

• Headset with a noise-cancelling microphone and webcam

• Access to a backup computer and internet connection

• Quiet, dedicated home workspace

• Reliable internet connection

• Availability to work during US business hours

• Willingness to be available on weekends for urgent issues

🏝️ Benefits

• No benefits package included