Fraud Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate and analyze high-risk transactions

• Detect suspicious patterns in customer activities

• Supervise various payment gateway operations

• Enforce risk-mitigation strategies

• Manage sensitive customer interactions with care

• Perform confidential account assessments

• Address complex situations while ensuring customer satisfaction

• Maintain community trust standards

• Assist in enhancing fraud prevention systems

• Document and revise internal security measures

• Identify deficiencies in existing fraud prevention strategies

• Suggest improvements to processes

• Keep detailed records of fraud incidents

• Ensure compliance with internal guidelines

• Generate and evaluate fraud prevention metrics

• Work collaboratively with team members on risk assessment

⛳️ Requirements

• At least 3 years of experience in customer experience or related fields

• Proven experience in fraud analysis or risk management

• Background in e-commerce or consumer packaged goods (CPG) sector

• Ability to manage sensitive information with confidentiality

• Strong analytical skills and pattern recognition

• Excellent problem-solving skills

• Outstanding attention to detail

• Strong communication and empathy abilities

• Capability to work independently with sound judgment

• Experience with various payment gateway systems

• Computer with a minimum of 8GB RAM and an Intel i5 core processor/AMD Ryzen 5 Processor or better

• Internet speed of at least 40MBPS

• Headset with an extended noise-cancellation microphone and webcam

• Backup computer and internet connection

• Quiet, dedicated workspace at home

• Reliable internet connection

• Ability to work during US business hours

• Availability for occasional weekends for urgent issues