Fraud Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee fraud alerts and conduct investigations into potentially fraudulent transactions and account activities.

• Examine suspicious behaviors to uncover fraud trends and patterns.

• Confirm fraud activities by reaching out to cardholders and financial institutions.

• Manage incoming and outgoing customer interactions regarding fraud, lost or stolen cards, and account issues.

• Review and oversee fraud-related tickets, requests, and escalations.

• Collaborate with teams in fraud operations, card services, payments, and dispute resolution.

• Assist in fraud prevention efforts and process enhancements.

• Act as a point of escalation for complex fraud cases.

• Maintain comprehensive records and documentation of investigations and their outcomes.

• Work four 10-hour shifts per week, from 4:30 PM to 2:30 AM Central Time, including rotating weekends and holidays.

• Contribute to a 24/7/365 operational environment.

⛳️ Requirements

• 1-3 years of pertinent work experience.

• Excellent customer service and communication abilities.

• Confidence in handling phone conversations with customers and financial institutions.

• Experience in a fast-paced environment while managing multiple priorities effectively.

• Strong analytical and critical thinking capabilities.

• Proficiency in identifying patterns, trends, and anomalies.

• Familiarity with Microsoft Office Suite (Word, Excel, Outlook, Teams).

• Capability to navigate multiple systems and applications concurrently.

• Exceptional attention to detail and organizational skills.

• Visa sponsorship is not available; applicants must be authorized to work in the United States without sponsorship now or in the future.

• Preferred: Experience in fraud investigation, fraud operations, or risk management.

• Preferred: Background in banking, payments, financial services, or fintech.

• Preferred: Familiarity with CRM or case management systems.

• Preferred: Knowledge of SQL for research and data analysis.

• Preferred: Experience in supporting customers within a call center or operations setting.

🏝️ Benefits

• Eligibility for incentive awards based on both individual and business performance.

• Competitive salary.

• Comprehensive range of benefits.