Franchise Business Consultant

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Offer guidance and coaching to franchisees and Operations teams to meet company and operational objectives.

• Advise franchise owners/operators on enhancing sales, profitability, operational standards, systems, and customer satisfaction.

• Ensure adherence to IDQ policies and system standards.

• Maintain support from DMA chairpeople and key franchisee leadership.

• Collaborate with functional experts and assist other departments as necessary.

• Implement and execute the Worldwide Operations Business Plan for a designated district.

• Develop and execute integrated business plans across the district encompassing marketing, operations, training, development, and supply chain.

• Establish and implement business plans alongside franchise owners when appropriate.

• Provide counsel and support to ensure plans align with ADQ’s Operations and Marketing Plan.

• Advise on marketing performance through collaborations with departments, vendors, and franchisees.

• Assist franchisees in achieving objectives related to shift management, food safety, quality, service, cleanliness, maintenance, and overall atmosphere.

• Offer advice to support the financial well-being of franchisees.

• Collaborate with ADQ staff on strategies for development, reinvestment, and renewal for both new and existing franchisees.

• Assist with new store openings as needed.

• Complete ad hoc projects as necessary.

⛳️ Requirements

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• A minimum of 4 years in restaurant management (preferably multi-unit/high volume) and/or franchise operations management, or a comparable combination of education and experience.

• Clean driving record.

• Extensive knowledge and familiarity with the Restaurant Industry (QSR preferred).

• In-depth understanding of restaurant operations.

• Proficient knowledge of marketing, finance, training, human resources, and development.

• Highly organized with a strong attention to detail and accuracy.

• Creative thinker with the capability to conceive innovative ideas across business units.

• Excellent communication skills.

• Strong written and verbal communication abilities.

• Capacity to deliver exceptional customer service to both internal and external clients.

• Ability to multitask and manage multiple projects and requests simultaneously.

• Strong relationship-building skills.

• Capability to work efficiently in a fast-paced environment with frequent interruptions.

• Availability to work occasional evenings and weekends as required.

• ServSafe certification.

• Frequent communication via telephone and email.

• Willingness to travel overnight for franchisee and staff meetings/visits, averaging two weeks per month.

• Capability to drive an automobile for franchisee and staff meetings/visits.

• Must be insurable by the company’s insurance provider.

• Ability to travel by airplane as needed.

• Ability to stand on concrete or tiled floors for up to 8 hours per day when visiting a franchisee location.

• No food or beverage allergies that would inhibit tasting products or working within a Dairy Queen restaurant environment.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Bonus eligibility.

• Medical coverage.

• Dental coverage.

• 401K match.

• Paid time off.

• Volunteer time.

• Parental leave.

• Equal Opportunity Employer.