Franchise Business Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable business coach and strategic advisor for a portfolio of franchise locations, typically ranging from 25 to 36 locations.

• Complete the FBC readiness plan and assume full responsibility for the portfolio within 30 days of joining.

• Guide franchise partners towards quantifiable enhancements in revenue, profitability, cash flow, operational performance, and customer satisfaction.

• Foster accountability through scorecard-based coaching, action plans, and consistent follow-through that aligns with the College H.U.N.K.S. Way.

• Evaluate business and financial performance metrics to uncover trends, opportunities, and obstacles to growth.

• Analyze and interpret P&Ls and cash flow statements, transforming insights into actionable recommendations.

• Utilize CHHJ KPI dashboards and AI-enhanced coaching tools to prioritize opportunities, monitor commitments, and tailor coaching sessions.

• Create annual financial forecasts and business strategies in collaboration with franchise owners.

• Conduct regular on-site coaching visits.

• Facilitate structured weekly coaching sessions ("Huddles") with each franchise partner.

• Advise partners on operational, marketing, talent management, customer experience, and financial management best practices.

• Identify challenges to franchisee success and collaborate with internal teams to develop solutions.

• Monitor the health of the portfolio and escalate issues with at-risk locations using financial and operational indicators.

• Manage pre-opening readiness and onboarding processes for newly awarded franchise partners.

• Engage in new franchisee training and assist in the development of training programs, tools, and resources.

• Collaborate with Franchise Business Coaches and internal subject matter experts.

• Document field insights and provide feedback regarding brand standards and best practices.

• Maintain records of franchisee interactions, commitments, and follow-up activities in FranConnect.

• Contribute to team priorities, quarterly initiatives, operations manual development, and strategic projects.

• Perform additional duties as assigned.

⛳️ Requirements

• Franchise experience is essential, whether as a franchise owner, general manager, or field consultant/business coach.

• A bachelor's degree is preferred; however, an equivalent combination of education and 4+ years of relevant experience will be considered.

• Experience in owning or coaching to a P&L in a multi-unit service business; experience in home services, moving, or junk removal is highly preferred.

• Proven ability to coach, influence, and hold business owners or operational leaders accountable for their results.

• Strong business and financial acumen, including the capacity to interpret P&Ls, cash flow statements, KPIs, and other performance data, as well as to develop financial forecasts and business plans with franchise partners.

• Excellent communication, facilitation, and relationship-building skills.

• Capability to establish credibility and trust.

• Analytical and solution-oriented mindset with the ability to diagnose performance issues and translate findings into actionable strategies.

• Strong project and time management skills; ability to juggle multiple franchise partners, priorities, and deadlines.

• Confidence in navigating difficult conversations, influencing without direct authority, and securing commitment to action.

• Proficient negotiation and problem-solving abilities.

• Comfortable working within CRM, KPI dashboards, and AI-assisted coaching platforms; familiarity with FranConnect and Harmonyze is an advantage.

• Working knowledge of grassroots and digital marketing strategies and their influence on local business performance.

• A continuous-improvement mindset and a passion for assisting entrepreneurs and business owners in their success.

• Ability to operate within a standardized coaching framework while customizing the approach to meet individual franchisee needs.

• Quick learner who can master new systems, data, and franchise relationships swiftly enough to manage a portfolio within the first 30 days.

• Willingness to travel regularly, drive over 100 miles when necessary, and be available for overnight travel approximately one week per month.

🏝️ Benefits

• Health insurance

• Opportunity for advancement

• Paid time off

• Parental leave

• Training & development

• Vision insurance

• Wellness resources

• 401(k)

• 401(k) matching

• Bonus based on performance

• Competitive salary

• Dental insurance