Founding Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop Bolter's customer success function from the ground up

• Conduct personalized onboarding sessions for each new group of operators

• Ensure that every operator completes their initial session with a functional automation

• Analyze customers' business workflows and translate them into actionable blueprints

• Contribute customer-generated workflows to Bolter's blueprint repository

• Manage retention initiatives, including regular check-ins, reactivation efforts, and team invitations

• Collect and summarize customer feedback weekly for the product development team

• Develop onboarding playbooks, health metrics, and the customer engagement strategy

• Assist in recruiting the customer success team

• Provide support to operators in streamlining their tasks using Bolter

⛳️ Requirements

• Over 5 years of experience in customer success, account management, onboarding, consulting, or a related customer-facing position, preferably within rapidly growing technology startups

• Capable of distilling complex business processes into clear steps, exceptions, and approvals

• Proficient with AI tools and eager to understand how agents influence small team dynamics

• Experienced in automating aspects of your own role

• Patient and approachable with non-technical users; skilled at explaining concepts without jargon

• Possess a builder's mindset and the ability to take ownership in uncertain situations

• Exceptional written and verbal communication skills in English

• Proficiency in other European languages is advantageous

🏝️ Benefits

• [List benefits here]

• [List benefits here]

• [List benefits here]