Forward Deployments Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of customer deployment initiatives from the initial kickoff to the production launch.

• Develop and oversee deployment strategies, including plans, milestones, dependencies, and risk assessments.

• Foster accountability among internal teams, infrastructure partners, and clients.

• Manage activities related to installation, provisioning, testing, validation, and customer handoff.

• Conduct deployment readiness evaluations and provide executive status updates.

• Collaborate with engineering, operations, networking, and support teams.

• Oversee GPU cluster deployments, network activations, rack integrations, and infrastructure provisioning.

• Monitor capacity availability across NeoCloud and AI Factory partners.

• Act as the main deployment liaison for clients.

• Facilitate kickoff meetings and deployment status assessments.

• Set customer expectations, escalate issues, and drive quick resolutions.

• Ensure a seamless transition from deployment to operations and support teams.

• Establish repeatable methodologies and standards for deployment.

• Define key performance indicators (KPIs), reporting structures, and operational metrics for deployments.

• Enhance deployment workflows, tools, documentation, and governance practices.

• Create scalable onboarding playbooks for customers.

• Coordinate cross-functional efforts across infrastructure engineering, network engineering, data center operations, customer success, technical support, capacity planning, vendor management, and executive leadership.

• Shorten deployment timelines and enhance predictability.

• Launch multiple customer environments at the same time.

• Increase deployment transparency and establish operational frameworks for scalable deployments.

⛳️ Requirements

• Over 10 years of experience in program management, deployment management, technical project management, or infrastructure delivery.

• Proven track record of managing large-scale infrastructure, cloud, networking, or data center deployments.

• Strong grasp of data center operations, GPU infrastructure, cloud platforms, networking principles, and infrastructure lifecycle management.

• Experience in coordinating multiple stakeholders across both technical and business sectors.

• Demonstrated ability to manage competing priorities in dynamic environments.

• Outstanding organizational, communication, and leadership capabilities.

• Experience in creating deployment processes and operational frameworks from the ground up.

• Preferred: Experience with a NeoCloud, GPU cloud provider, hyperscaler, colocation provider, or AI infrastructure firm.

• Preferred: Familiarity with NVIDIA GPU environments and AI infrastructure deployments.

• Preferred: Understanding of high-performance networking, storage infrastructure, Kubernetes, bare metal provisioning, and AI/ML infrastructure.

• Preferred: PMP, PgMP, Agile, Scrum, or similar certifications.

• Preferred: Experience supporting enterprise or hyperscale infrastructure clients.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Collaborative and innovative work environment.