Forward Deployed Solution Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the strategic success for Lyric's largest enterprise accounts as the main customer lead.

• Collaborate with cross-functional teams to enhance adoption, retention, and deliver measurable customer value.

• Facilitate Quarterly Success Reviews, governance meetings, and executive interactions.

• Align customer stakeholders with account objectives, business impact, and the product/platform roadmap.

• Integrate into customer organizations to grasp operational challenges, supply chain processes, and internal capabilities.

• Convert customer insights into solution strategies encompassing scenario modeling, network analysis, operational planning, fulfillment, and AI/ML-driven use cases.

• Work in partnership with Sales on joint account planning, renewal strategies, expansion pathways, and growth roadmap workshops.

• Engage hands-on with Lyric Studio and lead small teams of forward-deployed engineers as necessary.

• Transform potential use cases into operational prototypes that advance through the product lifecycle.

• Elevate customer feedback to Product and champion customer requirements in roadmap prioritization.

• Educate and empower customer teams on Lyric's platform.

• Cultivate customers' Supply Chain Engineer capabilities for long-term self-sufficiency.

• Develop business cases for expansion opportunities and collaborate with Sales to turn them into account growth.

⛳️ Requirements

• Over 10 years of experience in Consulting, Supply Chain Operations, or Go-to-Market Strategy roles.

• Proven history of managing practical AI/analytics roadmaps or transformations.

• Strong understanding of supply chain domains.

• Deep expertise in at least one core domain: Modeling & Analysis, Planning & Execution, or Frontier Use Cases (AI / Machine Learning).

• Demonstrated ability to drive platform adoption and deliver measurable value through stakeholder engagement, value quantification, and leadership in quarterly success reviews.

• Exceptional communication skills for both business and technical audiences.

• Capacity to develop high-trust relationships with end users and senior executives alike.

• Proficient in recognizing expansion opportunities and crafting growth narratives.

• Capability to train and enable customers on a dynamic, technical platform.

• Willingness to engage hands-on with the platform to prototype solutions alongside customers.

• Highly adaptable, coachable, and comfortable in navigating uncertainty.

• Openness to travel up to 25%, primarily within the United States.

🏝️ Benefits

• 30% variable compensation based on individual and business performance.

• Potential to receive equity in Lyric.

• Remote work flexibility.

• Up to 25% travel anticipated, mainly within the US.