Forward Deployed Engineer – Immuware

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate regular technical working sessions with customers, typically on a weekly basis.

• Analyze, configure, script, and develop code to address customer requirements.

• Create workflows, manage rules, fields, user roles, generate reports, perform data corrections, handle integrations, and implement minor platform modifications.

• Convert Employee Health stipulations, including OSHA compliance and state-specific immunization requirements, into functional Immuware solutions.

• Question requirements that do not align with the customer's true objectives and opt for straightforward, effective solutions.

• Document design solutions in Notion.

• Update Jira with comprehensive, well-defined bug reports and feature requests.

• Transform one-time fixes into reusable templates, decision trees, or product enhancements.

• Direct new module or record-type additions that necessitate a Letter of Work or ARR change to Customer Success Managers and Professional Services.

• Act as the technical liaison for Customer Success Managers during customer calls.

• Conduct customer training sessions, workflow reviews, and retraining.

• Establish trusted advisor relationships with influential customer power users and technical contacts.

• Proactively recognize configuration gaps and risks, executing appropriate solutions.

• Stay informed about the environments, history, and future needs of assigned customers.

• Differentiate between fixes, support tickets, and product modifications.

• Ensure active customer engagement within 30 days.

• Independently manage a customer engagement within 60 days.

• Oversee multiple concurrent healthcare customer engagements within 90 days.

• Contribute to reusable playbooks and tools, and provide product feedback for scalable functionalities.

⛳️ Requirements

• 5+ years of experience in a technical, customer-facing position, such as solutions engineer, implementation consultant, technical account manager, or forward-deployed engineer.

• 4–5 years of experience with Azure, JavaScript, and TypeScript.

• Strong knowledge in SQL and Azure SQL database management.

• 2–3+ years of experience using Notion and Jira.

• Proficiency in C#.

• Ability to read codebases, debug issues, and write scripts or small features.

• Proven track record of building on SaaS platforms, including workflows, rules, forms, reports, integrations, and role/permission structures.

• Experience resolving client issues live in virtual settings and through post-meeting action items.

• Capability to identify enterprise customer challenges, outline potential problems, and take ownership of solutions until resolved.

• Excellent written and verbal communication skills.

• Ability to conduct technical working sessions with non-technical stakeholders.

• Competence in managing delays, bugs, and scope changes while maintaining customer trust.

• Structured approach to problem-solving and root-cause analysis for enterprise clients.

• Adaptability to new challenges, policies, and regulations.

• Experience writing clear and well-defined bug reports and feature requests.

• Preferred background in Healthcare IT, Employee Health, or occupational health.

• Familiarity with immunization tracking, credentialing processes, OSHA, and state health reporting requirements is preferred.

• Experience with APIs, integrations, SQL, or scripting for data investigation and repairs is preferred.

• Prior experience with Immuware or similar platforms is preferred.

• Must be legally authorized to work in the US; sponsorship is not available.

🏝️ Benefits

• Employee medical insurance with up to 100% of the premium covered.

• Options for HSA, FSA, and traditional medical, dental, and vision insurance for employees and their dependents.

• Dental and vision plans, including an option where 100% of the premium is covered for employees.

• 20–30 days of annual PTO for full-time US employees based on tenure.

• 14 paid holidays for teams based in the US.

• One floating holiday.

• One paid birthday holiday during the month of birth.

• 16 hours of Volunteer Time Off.

• Additional leave options available.

• Compliance with more favorable local and state leave laws.

• 401(k) plan with company matching.

• Financial planning education and resources provided.

• Lifestyle Spending Account for wellness, meditation apps, WFH equipment, fresh produce, and other eligible expenses.

• 24/7/365 Employee Assistance Programs, including counseling, legal and financial services, and referrals for child and elder care.

• Carrot Fertility & Hormonal Support services.

• Discounted elective care plan through Beyond Med.

• Spot Pet Insurance offered.

• For eligible LATAM employees: health insurance with 100% of employee premiums covered.

• For eligible LATAM employees: Propelus Flex Club monthly benefits points and discounts.

• For eligible employees in Colombia: 18 national holidays.

• For eligible employees in Costa Rica: 12 national holidays.

• Company-paid life insurance for eligible LATAM employees.

• Remote-first, global, and distributed work environment.

• Anniversary trips for employees celebrating 10- and 20-year work milestones.

• Professional development allowance available.

• Equal opportunity workplace.