Forward Deployed Engineer

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Oversee and direct the onboarding process for new strategic clients, offering training and resources to ensure their long-term success.

• Provide technical assistance across Tailscale's platform, including setup, integration, troubleshooting, and resolving issues.

• Execute quarterly business reviews to evaluate usage, success metrics, and set future objectives.

• Discover opportunities for enhanced customer engagement and horizontal growth.

• Establish customer relationships as a trusted advisor, recommending best practices based on specific use cases and business results.

• Communicate customer feedback and insights to the product and engineering teams.

• Work in collaboration with sales, product, engineering, and support teams to ensure seamless transitions and customer success.

• Create and update technical documentation, FAQs, and customer self-service guides.

⛳️ Requirements

• A minimum of 6 years in a technical role, including at least 2 years in customer-facing positions.

• Experience engaging with enterprise customers in a consultative role.

• Strong knowledge of networking, VPNs, and security principles.

• Familiarity with cloud infrastructure such as AWS, GCP, and Azure.

• Experience with Docker, Kubernetes, and various DevOps technologies.

• Previous customer-facing technical experience as a Technical Support Engineer, Solutions Engineer/Architect, or Customer Success Engineer at a SaaS company.

• Ability to articulate complex technical concepts to diverse audiences, from non-technical stakeholders to engineers.

• Excellent written and verbal communication abilities.

• Analytical mindset coupled with strong troubleshooting skills.

• Capacity to manage multiple client accounts, prioritize responsibilities, and keep projects on schedule.

• Exceptional time management and organizational capabilities.

• Proven ability to collaborate across functions with product, sales, and engineering teams.

🏝️ Benefits

• An inclusive and flexible environment that encourages you to be your authentic self.

• Competitive total compensation package, including a base salary, equity incentive plan, and variable commission for quota-based roles.

• Comprehensive group benefits with no waiting period, covering health, vision, and dental for you and your family.

• Fully remote work environment.

• Opportunities for virtual and in-person social events.

• Corporate co-working program.

• Employer-funded retirement contributions that match employee contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of eligible compensation.

• Annual company retreat and team off-sites.

• $1500 USD annually allocated for professional development.

• Opportunities for mentorship, coaching, and internal promotions.

• Flexible paid time off program.

• Company-provided laptop (Mac or PC).

• Monthly reimbursement for home internet expenses.

• $500 USD allowance for workstation customization.

• Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents.