Forward Deployed Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with client engineering teams to create integrations within their codebases utilizing OpenLoop's Partner API.

• Take ownership of client integration results from the go-live phase and throughout the subsequent weeks.

• Identify gaps in the platform, document them along with alternative endpoints, and develop time-sensitive workarounds when necessary.

• Develop SDKs, reference implementations, command-line interfaces (CLIs), machine-readable documentation, and agentic API workflows.

• Utilize and enhance deployment agents for readiness assessments, conformance checks, documentation updates, gap identification, and drafting client communications.

• Review and validate agent outputs, recognizing instances when agents may produce incorrect results.

• Contribute reusable recipes and checks to the communal cookbook and manage client manifests.

• Transform recurring client workarounds into enhancements for the platform roadmap.

• Clarify ambiguous or conflicting client requests into structured, defensible scopes.

• Safeguard active clients by maintaining compatibility windows and avoiding disruptive changes.

• Offer reliable technical advice to clients as well as internal go-to-market teams.

• Share insights from deployments, assess integration designs, and assist in the creation of the team playbook.

⛳️ Requirements

• 5 to 15+ years of experience in software engineering, with substantial time spent delivering directly for external customers or partners.

• Comprehensive ownership of complex technical deliveries that are customer-facing.

• In-depth expertise in integration engineering: API design and usage, authentication, webhooks versus polling, idempotency, rate limits, pagination, schema drift, reconciliation, APIs, data, and cloud infrastructure.

• Experience in developing with AI agents, including verifying and assessing their outputs.

• Background in managing sensitive data with a strong emphasis on security.

• Exceptional communication skills for both technical and non-technical audiences.

• Proven ability to make sound judgments regarding scope, including descoping, prioritization, or declining work.

• Demonstrated leverage through the creation of SDKs, tools, checks, reference implementations, or best practices.

• Bachelor’s degree in Computer Science, Engineering, or a similar technical field, or equivalent practical experience (preferred).

• Core collaboration hours are from 8 am to 5 pm CST, with flexibility for occasional client-facing work beyond those hours.

• Remote work opportunity available within the United States.

• Willingness to travel occasionally for client engagements and team working sessions.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Flexible Spending/Health Savings Accounts.

• Flexible Paid Time Off (PTO).

• 401(k) with Company Matching.

• Life Insurance.

• Pet Insurance.

• Opportunities for periodic travel to clients and team working sessions.