Forward Deployed Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Develop and deploy integrations between Jeeves and clients' ERPs and accounting systems utilizing APIs and webhooks.

• Align customer data models with Jeeves and maintain synchronization.

• Troubleshoot integration challenges from start to finish, including API logs and customer month-end reconciliations.

• Create reusable integration frameworks and internal tools.

• Define and establish multi-entity, multi-currency configurations.

• Design payment and settlement processes for stablecoins along with SPEI, PIX, ACH, and SWIFT.

• Assist clients in navigating country-specific regulations such as CFDI, NF-e, and DIAN e-invoicing.

• Collaborate with Compliance and Risk teams to ensure client setups adhere to regulatory standards.

• Manage the technical onboarding process for strategic accounts, from initial scoping to go-live and adoption.

• Conduct technical workshops with clients' engineering and finance teams, occasionally on-site.

• Draft implementation plans, establish timeline expectations, and identify potential risks.

• Act as a reliable technical contact post-go-live for escalations and expansion opportunities.

• Transform recurring customer inquiries into prioritized inputs for Product and Engineering teams.

• Collaborate with Sales and Account Management teams on technical discovery, solution design, and proof of concept initiatives.

• Produce documentation for integration guides, known edge cases, and operational playbooks.

⛳️ Requirements

• Over 4 years of professional experience in software engineering, solutions engineering, or technical implementation, including a minimum of 2 years in customer-facing technical roles.

• Proficient coding skills in at least one of Python, TypeScript/Node, or Go, with practical experience in building against REST APIs and webhooks.

• Strong SQL and data-mapping capabilities, evidenced by integrations or data pipelines you have developed and maintained.

• Proven experience managing a customer project through to go-live, including overseeing timelines and engaging stakeholders on the client side.

• Professional proficiency in English, as well as Spanish and/or Portuguese.

• Willingness to travel to customer locations in Latin America as required.

• Preferred: Experience in fintech or payments, particularly in card issuing, payment rails (SPEI, PIX, ACH, SWIFT), or cross-border transactions.

• Preferred: Familiarity with integrating at least one ERP, accounting, or financial system (for example, NetSuite, SAP, Oracle, TOTVS, QuickBooks, or Xero).

• Preferred: An understanding of finance team operations, including AP, reconciliation, month-end closing, and multi-entity accounting.

• Preferred: Hands-on experience with stablecoins, on/off-ramps, or digital asset infrastructure.

• Preferred: Knowledge of LatAm e-invoicing and tax systems (CFDI, NF-e, DIAN).

• Preferred: Previous experience in a forward-deployed, solutions architect, or implementation engineer position at a startup.

• Preferred: Experience developing internal tools that have reduced implementation times.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours with remote work options.

• Opportunities for professional development and growth.

• Engaging work environment with a focus on innovation.