Forward Deployed Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Develop and deploy integrations between Jeeves and client ERPs and accounting systems utilizing APIs and webhooks.

• Align customer data models, such as charts of accounts, cost centers, entities, and vendors, with Jeeves and maintain their synchronization.

• Troubleshoot integration challenges from start to finish, analyzing API logs and assisting with customer month-end reconciliation.

• Create reusable integration frameworks and internal tools to expedite customer go-lives.

• Define and set up multi-entity, multi-currency configurations in collaboration with customer finance teams.

• Design payment and settlement processes for stablecoins alongside traditional systems like SPEI, PIX, ACH, and SWIFT.

• Assist customers in navigating country-specific tax and e-invoicing requirements within Jeeves workflows.

• Work with Compliance and Risk teams to ensure customer configurations adhere to regulatory standards.

• Manage technical onboarding for key accounts from the scoping phase to go-live and adoption.

• Conduct technical workshops with customer engineering and finance teams, occasionally on-site.

• Develop implementation plans, manage timelines, and identify potential risks.

• Act as the technical point of contact post go-live for escalations and growth opportunities.

• Transform ongoing customer requests into actionable feedback for Product and Engineering teams.

• Collaborate with Sales and Account Management on technical discovery, solution design, and proof of concept initiatives.

• Document integration procedures, edge cases, and playbooks for the broader team.

⛳️ Requirements

• Over 4 years of professional experience in software engineering, solutions engineering, or technical implementation, with a minimum of 2 years in customer-facing technical roles.

• Proficient in coding with at least one of the following: Python, TypeScript/Node, or Go.

• Experience in production environments building against REST APIs and webhooks.

• Strong SQL and data-mapping abilities, evidenced by integrations or data pipelines developed and maintained.

• Proven ability to manage a customer project through go-live, including overseeing timelines and engaging with customer stakeholders.

• Professional proficiency in English and either Spanish or Portuguese.

• Willingness to travel to customer locations in Latin America as required.

• Background in fintech or payments, particularly with card issuing, SPEI, PIX, ACH, SWIFT, or cross-border money transfers.

• Familiarity with integrating ERP, accounting, or financial systems such as NetSuite, SAP, Oracle, TOTVS, QuickBooks, or Xero.

• Understanding of accounts payable, reconciliation, month-end closing, and multi-entity accounting.

• Hands-on experience with stablecoins, on/off-ramp operations, or digital asset infrastructure.

• Knowledge of LatAm e-invoicing and tax systems such as CFDI, NF-e, and DIAN.

• Previous experience in a forward-deployed, solutions architect, or implementation engineer role at a startup.

• Experience in creating internal tools that reduce implementation timelines.

🏝️ Benefits

• Flexible remote or hybrid working options.

• Adaptable schedule to work from the Roma Norte office.

• Chance to collaborate with global enterprise clients and engage with intricate fintech, payments, treasury, and stablecoin systems.