Forward Deployed Engineer

This is a fully remote position, open to applicants in Mexico, +4 more states.

📋 Description

• Lead the technical onboarding process and implementation for new clients, tailoring the product to align with their workflows, data, and systems.

• Develop custom integrations, scripts, or lightweight tools to bridge the gaps between the core product and the client's existing technology stack.

• Convert ambiguous client requirements into a well-defined technical plan and execute it independently.

• Act as the primary technical liaison for assigned accounts throughout and following the rollout.

• Conduct technical discovery calls and troubleshoot issues in real-time with client stakeholders.

• Convey solutions in a manner that non-technical audiences can understand and act upon.

• Recognize recurring issues across clients and provide structured feedback to product and engineering teams.

• Oversee the reliability and performance of deployed solutions, addressing or flagging issues proactively before they are noticed by the client.

• Document deployment patterns and reusable components to expedite future rollouts.

• Balance the speed of delivery with the long-term sustainability of deployed solutions.

⛳️ Requirements

• Minimum of 3 years in a software engineering role with direct client or field-facing experience (solutions engineering, implementation engineering, or technical consulting).

• Proficiency in full-stack or backend development, with hands-on experience in production code—both reading and writing code, not solely configuration work.

• Proven experience in creating custom integrations, scripts, or internal tools that connect a core product to external client systems.

• A solid track record of managing technical implementations from start to finish: scoping, building, delivering, and supporting.

• Experience in facilitating technical discovery sessions or conducting live debugging with client stakeholders.

• C1+ level English (CEFR)—acting as the primary technical contact for US-based client accounts.

• Preferred experience with API integrations, webhooks, and standard authentication patterns (OAuth, SSO).

• Background in a startup or agency setting with rapidly changing client requirements is preferred.

• Familiarity with data pipelines, ETL processes, or scripting (Python is preferred).

• Prior experience that combines sales engineering or customer success with hands-on coding is preferred.

🏝️ Benefits

• Competitive Salary: Determined by experience and skills.

• Remote Work: Fully remote—work from any location.

• Team Incentives: Recognition for maintaining 100% CRM accuracy and timely reporting.

• Generous PTO: In line with company policy.

• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees.

• Direct Mentorship: Support from international industry experts.

• Learning & Development: Continuous access to resources for professional advancement.

• Global Networking: Opportunities to connect with professionals across the globe.