Forward Deploy Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary technical liaison for new clients during the implementation phase and for current clients broadening their integration scope.

• Facilitate customer interactions from the initial kickoff through to go-live.

• Oversee comprehensive technical implementation procedures.

• Configure and map API connections with clients, ensuring real-time validation of setups via screen sharing.

• Track logs, dashboards, and tools like Postman to detect misconfigured or anomalous APIs.

• Resolve the majority of configuration and integration challenges independently without the need for engineering support.

• Create technical documentation that outlines root causes, actions taken, and resolutions achieved.

• Escalate complex or unresolved issues to engineering with thoroughly documented context.

• Convert customer inquiries and data requirements into technical tasks and configuration notes.

• Collaborate with Partner Success Managers and Clinical Support teams.

• Recognize recurring implementation challenges and propose methods to streamline, document, or automate processes.

• Maintain a high level of responsiveness, ownership, and customer empathy during both implementation and ongoing expansion activities.

⛳️ Requirements

• Over 3 years of experience in a customer-facing technical support or implementation position, focusing on API-driven applications.

• Comfortable engaging with customers’ technical teams live and resolving issues during video calls.

• Solid understanding of APIs, webhooks, JSON payloads, and HTTP status codes.

• Proficient in reading logs and API documentation to identify root causes and resolve configuration challenges without engineering assistance.

• Familiarity with data mapping, payload structures, or basic scripting languages (Python, JavaScript, or SQL).

• Experience with tools such as HubSpot, Postman, or similar for troubleshooting and testing API interactions.

• Capable of explaining technical concepts and processes to both technical and non-technical audiences.

• Experience in documenting integration processes or creating customer-facing support materials, including workflows, process diagrams, and SOPs.

• High attention to detail and organizational skills; able to handle multiple projects and stakeholders simultaneously.

• Proven curiosity and ability to quickly learn new systems, data flows, and integration logic.

• Strong customer-first mindset.

• Experience in SaaS or healthcare technology integrations is advantageous.

• Must not require US visa sponsorship, as the employer cannot provide support for US visa sponsorship at this time.

🏝️ Benefits

• Health, dental, and vision insurance with significant subsidies.

• Company-paid life and disability insurance.

• 401(k) plan with matching contributions for full-time, US-based employees.

• Opportunities for on-the-job training and professional development.

• Potential for career growth within the organization.

• Fully remote work options available.

• A collaborative and supportive workplace culture.