Flooring Sales Specialist – Remote

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Deliver consultative customer service and create a seamless sales experience over the phone.

• Establish rapport and trust to achieve or surpass sales goals and call quality standards.

• Employ established sales techniques to successfully close transactions.

• Clearly communicate expectations and prepare customers for the next steps in the installation process.

• Drive sales for Service Agreements and follow up on sit-no-sale prospects across various geographic locations.

• Engage with customers, service providers, and Home Depot associates.

• Process sales orders and schedule appointments while adhering to pricing and procedural guidelines.

• Confirm product and appointment accuracy while setting appropriate customer expectations.

• Assist customers with flooring product selection, customization, and project-related inquiries.

• Qualify customers, generate leads, and transfer them to a Virtual Design Specialist.

• Utilize the online configurator tool, address inquiries, verify order status, follow up with vendors and stores, make outbound calls, and process payments.

• Coordinate the completion of sales and appointments with Home Depot associates and service providers.

• Resolve issues for customers, service providers, and associates in a prompt manner.

⛳️ Requirements

• Candidates must be at least 18 years of age or older.

• Must possess legal authorization to work in the United States.

• Proficient in Microsoft Office Suite.

• Capability to explain complex or technical concepts and procedures in easily understandable terms to diverse audiences.

• Skilled in negotiation, complaint handling, dispute resolution, and addressing grievances with both internal and external customers.

• Exceptional written and verbal communication abilities.

• High school diploma and/or GED required.

• A minimum of 1 year of work experience.

• Previous leadership experience is not necessary.

• Certifications: None required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Employee discounts on products and services.