FlexFund Support Representative

This is a fully remote position, open to applicants in India.

📋 Description

• Assist clients throughout the entire transaction process by responding to inquiries and guiding them through various procedures.

• Evaluate incoming requests and establish effective solutions.

• Oversee order workflows from initiation to completion, ensuring prompt processing and appropriate handling.

• Verify the accuracy of order information across internal platforms.

• Identify, assess, document, and report any system bugs or operational challenges, ensuring timely escalation.

• Collaborate with clients and internal teams to address and resolve order-related issues.

⛳️ Requirements

• Minimum of 1 year experience in customer service or technical support (preferred).

• Exceptional attention to detail with a strong emphasis on accuracy in data entry.

• Capability to thrive in a fast-paced environment and meet tight deadlines.

• Proficient multitasking and time management abilities.

• Tech-savvy with the capability to navigate various systems (CRM, reporting tools, etc.).

• Excellent written and verbal communication skills.

• Proven experience collaborating with U.S.-based business teams.

• Timely completion of daily, weekly, and monthly tickets received.

• Ensure ticket resolutions are achieved within one business day.

• Consistent and dependable availability during scheduled work hours.

• Work must meet quality assurance standards for accuracy and completeness.

• Positive satisfaction ratings from both agents and clients.

• Full and ongoing overlap with Porch’s U.S. Central Time business hours (11:30 PM IST – 7:00 AM IST).

🏝️ Benefits

• Medical insurance.

• Accident insurance.

• Retirement benefits.

• 12 company-paid holidays.

• 2 flexible holidays.

• Privilege/earned leave.

• Casual/sick leave.

• Paid maternity and paternity leave.

• Weekly wellness events.

• Night Shift Allowance as per company policy.