Fleet Client Services Specialist II

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee the follow-up maintenance transaction lifecycle from initiation until the customer's unit is in the repair technician's custody.

• Ensure prompt and precise documentation and notation in all Cox Fleet systems for each customer interaction.

• Deliver outstanding customer service for both internal and external calls.

• Build a positive rapport with customers in a professional manner.

• Secure customer approval for necessary repairs and services.

• Actively reach out to customers to arrange preventative maintenance at regular intervals, fostering repeat business.

• Collaborate and maintain consistent communication with Field Operations to ensure the appropriate technicians are assigned to accounts.

• Motivate customers to schedule repairs and maintenance in advance, creating a steady flow of work for each technician supported.

• Continuously enhance and develop the company's capabilities in dispatching and service scheduling.

• Carry out additional responsibilities and special projects as required.

⛳️ Requirements

• High School Diploma/GED with 3 years of experience in a relevant field; alternatively, any level of degree or certification beyond a HS diploma/GED in a related discipline along with up to 1 year of experience; or 5 years of experience in a related field.

• Exceptional verbal and written communication abilities.

• Capacity to communicate effectively at all organizational levels.

• Demonstrated ability to collaborate across various functions, establish positive relationships, and become a trusted partner to relevant cross-functional teams.

• Strong organizational skills with the ability to manage multiple tasks effectively.

• Proficient in Excel and data entry tasks.

• Capability to learn new platforms such as Web Wrench, MobileFrame, and RO Writer.

• General knowledge of the trucking industry.

• Experience in fleet maintenance or other transportation roles in automotive/trucking is advantageous.

• Ability to work both independently and as part of a team.

• Excellent problem-solving abilities.

• Highly organized with outstanding follow-through skills.

• Must pass a pre-employment drug test.

• Must currently be authorized to work in the United States for any employer without current or future sponsorship.

• No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future.

🏝️ Benefits

• Minimum of 6.67 hours of paid time off each month.

• Seven paid holidays throughout the year.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Sick leave.

• Flexible vacation/wellness days.

• PTO.

• Reasonable accommodations available upon request for qualified applicants or employees with disabilities.