Fleet Client Services Specialist II

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee the maintenance transaction lifecycle from initiation to when the customer's unit is in the repair technician’s possession.

• Accurately and promptly document all interactions with customers in Cox Fleet systems.

• Deliver outstanding customer service for both internal and external customer communications.

• Build and maintain positive rapport with customers in a professional manner.

• Secure customer consent for repairs and services.

• Actively reach out to customers to arrange preventive maintenance at regular intervals and encourage repeat business.

• Collaborate and coordinate with Field Operations to assign the appropriate technicians to accounts.

• Motivate customers to schedule repairs and maintenance in advance to ensure a steady workflow.

• Continuously enhance and develop the company's capabilities in dispatching and service scheduling.

• Undertake additional tasks and special projects as needed.

⛳️ Requirements

• High School Diploma/GED with 3 years of experience in a related field; or any degree/certification beyond a HS diploma/GED in a relevant discipline with up to 1 year of experience; or 5 years of experience in a related field.

• Exceptional verbal and written communication skills.

• Ability to communicate effectively across all organizational levels.

• Proven ability to collaborate across functions, foster positive relationships, and establish trust with relevant cross-functional partners.

• Strong organizational skills with the capacity to manage multiple tasks simultaneously.

• Proficient in Excel and data entry.

• Capability to learn new platforms, such as Cox Fleet IT Systems, Web Wrench, MobileFrame, and RO Writer.

• General knowledge of the trucking industry.

• Experience in fleet maintenance or related transportation experience in the automotive/trucking sector is advantageous.

• Ability to work both independently and as part of a team.

• Excellent problem-solving abilities.

• Highly organized with exceptional follow-through skills.

• Pre-employment drug screening is required.

• Must be legally authorized to work in the United States for any employer without current or future sponsorship.

• No OPT, CPT, STEM/OPT, or visa sponsorship available now or in the future.

🏝️ Benefits

• A minimum of 6.67 hours of paid time off each month.

• Seven paid holidays throughout the year.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Paid sick leave.

• Flexible vacation/wellness days.

• Paid time off (PTO).

• Reasonable accommodations for qualified applicants or employees with disabilities.