Fleet Client Services – Billing Specialist II

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Support the billing process across all markets in the designated area.

• Oversee follow-up maintenance transactions from initiation until the customer's unit is under the control of the repair technician.

• Accurately document and record each customer interaction in the Cox Fleet systems in a timely manner.

• Provide customer service for both internal and external inquiries.

• Build and maintain a positive rapport with customers.

• Secure customer authorization for repairs and services.

• Reach out to customers proactively to arrange preventative maintenance.

• Coordinate with Field Operations to assign the appropriate technicians to respective accounts.

• Encourage customers to plan repairs and maintenance in advance.

• Enhance and refine company capabilities in dispatching and service scheduling.

• Perform additional tasks and special projects as assigned.

⛳️ Requirements

• High School Diploma/GED with 3 years of experience in a relevant field.

• Alternative qualification: any degree/certification beyond a High School diploma/GED in a related area with up to 1 year of experience.

• Alternative qualification: 5 years of experience in a related field.

• Exceptional verbal and written communication skills.

• Ability to communicate effectively across all levels of the organization.

• Demonstrated ability to collaborate cross-functionally and foster positive relationships.

• Strong organizational skills with the capability to manage diverse tasks effectively.

• Proficient in Excel and skilled in data entry.

• Ability to learn FSCA IT Systems, including Web Wrench, MobileFrame, and RO Writer.

• General knowledge of the trucking industry.

• Experience in fleet maintenance or automotive/trucking transportation is advantageous.

• Capacity to work independently as well as collaboratively within a team environment.

• Strong problem-solving abilities.

• Highly organized with outstanding follow-through skills.

• Must pass a pre-employment drug test.

• Must be authorized to work in the United States for any employer without current or future sponsorship.

• No OPT, CPT, STEM/OPT, or visa sponsorship available now or in the future.

🏝️ Benefits

• Minimum of 6.67 hours of paid time off each month.

• Seven paid holidays throughout the year.

• Bereavement leave.

• Time off for voting.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Sick leave.

• Flexible vacation and wellness days.

• Paid time off (PTO).

• Reasonable accommodations for qualified applicants or employees with disabilities.