First Mate Engagement & Experience Manager – UK & International

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee structured engagement and distance learning programs throughout the UK and international markets.

• Enhance onboarding processes via established activation pathways.

• Conduct virtual engagement sessions that boost product knowledge and commercial confidence.

• Collaborate with Directors of Sales and Regional Sales Managers on engagement and experiential projects.

• Identify skill gaps and create focused enablement interventions.

• Develop and implement First Mate Experiences that reinforce brand positioning and advisor relationships.

• Direct the UK ship experience strategy and organize immersive activations, incentives, day visits, and familiarization experiences.

• Travel nationwide to aid Sales engagement initiatives, account activations, trade shows, and experiential events.

• Maintain an active presence on Social Engagement channels and address advisor inquiries.

• Gather interaction insights to enhance activation strategies.

• Work collaboratively with Trade Marketing, Brand, Studio, and Sales teams.

• Balance priorities across UK, US, and international time zones.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.

• Over 6 years of experience in travel, hospitality, experiential marketing, engagement, trade activation, or sales enablement.

• Experience in the cruise industry is preferred.

• Profound understanding of the travel trade ecosystem in both UK and international markets, including consortia, host networks, and regional sales frameworks.

• Proven track record in designing and executing experiential activations or trade engagement initiatives that align with commercial objectives.

• Success in partnering with Directors of Sales and Regional Sales leaders to implement integrated engagement strategies.

• Proficient facilitator capable of commanding both virtual and in-person settings.

• Strong commercial acumen with the ability to translate regional sales goals into structured engagement and experiential programs.

• Experience leveraging data and insights to refine activation strategies and assess impact.

• Ability to influence cross-functional stakeholders across Sales, Marketing, Brand, and Studio teams.

• Willingness and capacity to travel extensively within the UK.

• Ability to operate across UK, US, and international time zones.

🏝️ Benefits

• 12-month fixed-term contract.

• Fully remote role based in the United Kingdom.

• Travel opportunities throughout the UK.

• Inclusive workplace environment.

• Equal opportunity employment.