Fire and Security, Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver remote diagnostics and triage for systems deployed in the field.

• Maintain a comprehensive record of interactions between customers and engineers through the ticketing system.

• Offer remote support to investigate and resolve customer issues.

• Assist engineers with the installation, upgrade, or maintenance of customer systems.

• Adhere to the established support ticket management process to meet targets.

• Conduct testing of software releases.

• Implement fix releases on customer systems.

• Relay information internally to other departments.

• Participate in internal and external meetings as necessary.

• Identify the training needs of customers.

• Perform offline testing on customer data as needed.

• Contribute to the achievement of team goals and objectives.

⛳️ Requirements

• 3-5 years of experience in the electronic security service industry.

• Proficient in MS Office, Outlook, and Excel.

• Strong written and verbal communication skills.

• Proactive with the ability to work independently.

• Capable of effective interaction across departments.

• Ability to influence others effectively.

• In-depth knowledge of networking and IP connectivity.

• Familiarity with Intruder, Fire, CCTV, T&A, and Access Control systems.

• Competent in following detailed instructions.

• Solid understanding of business operations.

• Strong interpersonal and communication skills.

• Experience in relationship building and networking.

• Previous experience in the electronic security sector.

• Ability to function as part of a team and set a leadership example.

• Proven influencing skills.

• Willingness to work between 4:00 PM and 8:00 AM, including weekends, on 8-hour shifts with one day off per week.

🏝️ Benefits

• Employees have the option to work remotely.

• Access to industry-leading training and career development opportunities.

• Competitive and equitable compensation along with benefits.

• Participation in Employee Networks.

• Support for mental health and workplace wellness initiatives.

• Reasonable Adjustment Passport available.

• Guaranteed interview for applicants who disclose a disability and meet location requirements.

• Involvement in diversity and inclusion initiatives and events.