Fire and Security – Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver remote diagnosis and triage for systems deployed in the field.

• Work 8-hour shifts between 4:00 PM and 8:00 AM, including weekends, with one designated day off each week.

• Keep detailed records of interactions between customers and engineers through the ticketing system.

• Offer remote support to investigate and resolve customer issues.

• Assist engineers with the installation, upgrading, or servicing of customer systems.

• Adhere to the established support ticket management process and achieve targets.

• Conduct testing of software releases.

• Implement fix releases on customer systems.

• Provide internal feedback to other departments.

• Attend both internal and external meetings as necessary.

• Assess customer training needs.

• Perform offline testing on customer data as required.

• Contribute towards team goals and objectives.

⛳️ Requirements

• 3–5 years of experience in the electronic security service sector.

• Previous experience in the security industry is crucial.

• Familiarity with security products, including Intruder, CCTV, Fire, T&A, and Access Control systems.

• Proficient in MS Office, Outlook, and Excel.

• Exceptional written and verbal communication skills.

• Self-motivated and able to work independently.

• Strong understanding of networking and IP connectivity.

• Capable of following detailed instructions.

• Good grasp of business concepts.

• Strong interpersonal and communication abilities.

• Skills in relationship building and networking.

• Ability to influence others effectively.

• Eagerness to improve and embrace new challenges.

• Ability to collaborate as part of a team and exemplify leadership.

🏝️ Benefits

• Leading industry training and career development opportunities.

• Competitive and equitable compensation along with benefits.

• Employee Networks.

• Support for mental health and workplace wellness initiatives.

• Commitment to an inclusive workplace and diversity initiatives.

• Reasonable Adjustment Passport and accessibility assistance.

• Guaranteed interviews for candidates with disclosed disabilities, subject to location requirements.

• Career advancement pathways from apprenticeships to leadership programs.