Financial Clearance Associate, Business Support

This is a fully remote position, open to applicants in Florida.

📋 Description

• Collect and confirm demographic and insurance details.

• Secure authorizations, referrals, and notifications for diagnostic, surgical, therapy, admissions/observations, and various procedures/treatments.

• Arrange initial, follow-up, and additional appointments/procedures for patients.

• Operate in a call center setting while achieving individual quality metrics such as productivity, accuracy, and customer service quality assurance.

• Manage patient flow and promptly process requests.

• Maintain up-to-date knowledge and implement departmental, physician practice, and hospital policies to effectively address patient inquiries or concerns.

• Stay informed about insurance requirements, BHSF pricing, financial assistance options, and BHSF Revenue Cycle operations.

• Deliver professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

⛳️ Requirements

• High School diploma, Certification, GED, Training, or Experience.

• Complete and successfully pass the Patient Access training program.

• Ability to thrive in a high-volume, fast-paced work environment.

• Capability to perform basic mathematical calculations.

• Detail-oriented, organized, a team player, compassionate, with excellent customer service and interpersonal communication skills.

• Basic understanding of medical and insurance terminology (preferred).

• Proficient with computer applications, including Microsoft Office and EMR software, along with strong typing skills.

• Knowledge of regulatory guidelines such as HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.

• Bilingual in English and Spanish/Creole.

• Less than 1 year of experience.

🏝️ Benefits

• Opportunities for career growth and development, with defined pathways and continuous support.

• Comprehensive health and wellness resources that extend beyond standard benefits.

• Wellness program designed to assist employees in eliminating their medical plan deductible, thereby reducing out-of-pocket healthcare expenses.

• Tuition reimbursement to facilitate ongoing education and advancement.