Financial Care Specialist I – Customer Service

This is a fully remote position, open to applicants in Arizona, +7 more states.

📋 Description

• Offer patient relations assistance to the Patient Financial Services department.

• Identify, assess, resolve, and address customer inquiries, concerns, and issues.

• Follow up on accounts to guarantee payment and resolution.

• Monitor designated work queues and workload, ensuring accurate and timely account resolution.

• Escalate issues and challenges to the supervisor.

• Investigate accounts and address customer complaints.

• Respond to inquiries from patients, insurance companies, and authorized third parties.

• Negotiate and document payment arrangements in line with established policies.

• Initiate collection calls and manage accounts receivable according to department protocols.

• Review accounts and refer uncollectible accounts to collection agencies or legal representatives.

• Direct accounts to the appropriate work queues for approval.

• Share expertise and support team members.

• Provide backup coverage and may cross-train in additional revenue cycle functions.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• At least 1 year of experience in hospital billing, professional billing, and/or collections is required.

• Customer service and call center experience is essential.

• Advanced knowledge of specialized functions and a comprehensive understanding of the revenue cycle are necessary.

• Strong customer service, analytical, prioritization, de-escalation, and account-resolution skills are required.

• Ability to understand, interpret, and explain payor contracts as well as billing and collections policies and practices.

• Familiarity with Cedars-Sinai patient accounting and department-specific systems is advantageous.

• Ability to adhere to PHI, Patient Financial Services documentation, and data-entry standards.

• Capability to work independently and cross-train in various revenue cycle functions.

• Proficiency in collaborating effectively with patients, insurance companies, and authorized third parties.

🏝️ Benefits

• Healthcare and dental insurance.

• Paid vacation.

• 403(b) retirement plan.

• Generous time-off policy.

• Competitive compensation.

• Inclusive work environment.