Financial Aid Advisor – II

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver comprehensive financial aid knowledge and insights to new, returning, and continuing students.

• Create, negotiate, and finalize student financial plans in accordance with institutional policies as well as Federal and State regulations.

• Assist students and parents in navigating the application process, including verification, resolving conflicting information, and C Code Resolution.

• Provide counseling to students regarding acceptances and issues related to their financial plans.

• Work collaboratively with Admission Representatives to offer services to prospective students and their families.

• Efficiently and accurately package assigned new, continuing, re-entry, and transfer students.

• Guide students through the necessary financial aid forms, documents, and processes.

• Clearly communicate financial plans, rights regarding aid sources, and responsibilities to students and parents.

• Assist with alternative financing options for any remaining balances after eligible aid has been awarded.

• Ensure student files are complete and accurate, and that aid is disbursed in a timely manner.

• Review ISIRs, request necessary documents, and conduct verification as well as C Code reviews.

• Utilize reports to evaluate student cases, analyze the required work, and independently prioritize tasks.

• Provide exceptional customer service while accurately explaining aid and account statuses.

• Support special projects and perform other assigned responsibilities.

⛳️ Requirements

• Bachelor’s degree in a relevant field, or an Associate’s Degree combined with 3 years of related experience in federal and student financial aid, or 5 years of relevant experience in federal and student aid.

• Experience in financial aid or accounting is essential.

• Required experience in customer service and problem-solving.

• Strong communication and interpersonal skills are necessary.

• Capability to make small group presentations and engage in one-on-one interactions.

• Ability to multitask, work autonomously, and make decisions based on established guidelines.

• Proficient basic computer software skills, particularly in MS Office.

• Familiarity with financial aid software; experience with Campus Vue/Campus Nexus is preferred.

• Completion of relevant training modules within 30 days of availability.

🏝️ Benefits

• Equal Opportunity Employer dedicated to fostering and developing a diverse environment where a variety of ideas, cultures, and perspectives can flourish.