Financial Aid Advisor

This is a fully remote position, open to applicants in California.

📋 Description

• Establish strong relationships with students, families, and influencers throughout the financial aid journey.

• Assist students who are starting and actively engaged in their education across all WCU locations and programs.

• Organize and reorganize student financial aid packaging for each academic year.

• Make prompt adjustments to student awards and address ongoing student tasks.

• Ensure that all financial balances are settled before graduation and collaborate with UA teams to guarantee accurate and timely fund disbursement.

• Calculate and initiate offers for financial aid and payment plans.

• Maintain consistent communication with students and ensure that all required documentation is accurate and submitted on time.

• Educate students about their borrower rights and responsibilities, guide them through FAFSA completion, loan decision-making, scholarship opportunities, and alternative funding options.

• Address financial aid concerns, identify obstacles, and propose innovative solutions.

• Manage a designated caseload of students and implement contact strategies to meet operational objectives.

• Ensure that all processing adheres to state and federal regulations.

• Collaborate proactively with campus and UA teams to enhance student and operational results.

• Perform additional duties as assigned.

⛳️ Requirements

• Preferred: Bachelor's degree from an accredited institution; experienced candidates may be considered without a degree if they possess over 7 years of financial aid experience and comparable education/experience.

• Strong working knowledge of financial aid standards and processes within an educational context.

• Minimum of 2 years of customer service experience is required.

• Minimum of 2 years of experience in financial aid is required.

• Must not be in default on any federal student loan or owe repayment for a federal grant.

• Must agree to audio and video recording of student financial aid consultations for training and quality assurance purposes.

• Exhibit the highest level of integrity, professional ethics, and confidentiality.

• Strong customer service skills aimed at fostering student success.

• Excellent verbal and written communication abilities.

• Above-average computer proficiency.

• Skills in multitasking and effective time management.

• Ability to adapt in a dynamic, fast-paced environment.

• Capability to work independently in a remote setting.

• Willingness to work flexible hours, including nights and weekends as required, to support students across various time zones.

🏝️ Benefits

• Opportunities for professional growth supported by a solution-oriented culture.

• Emphasis on teamwork, collegiality, transparency, and a student-centered atmosphere.

• Flexible remote work environment.

• Commitment to equal opportunity and an inclusive workplace.