Financial & Administrative Applications Manager

This is a fully remote position, open to applicants in Arizona, +16 more states.

📋 Description

• Oversee the support, administration, and operational management of the Firm's financial and administrative application portfolio.

• Ensure prompt resolution of application issues and service requests while prioritizing customer satisfaction.

• Establish and track service levels, operational metrics, and performance indicators.

• Promote continuous enhancement of support processes, workflows, and user experience.

• Provide leadership during application incidents, outages, and production support activities.

• Guide, mentor, and develop the application support, reporting, and operations team members.

• Set team priorities, manage workload processes, and define operational objectives.

• Cultivate partnerships with Finance, Accounting, Billing, Procurement, Revenue Cycle Operations, HR, Pricing, and other relevant stakeholders.

• Counsel stakeholders on application capabilities, limitations, opportunities, and operational enhancements.

• Manage relationships with application vendors, including support escalations, upgrades, issue resolution, and roadmap discussions.

• Direct the delivery and support of operational reporting, dashboards, and business intelligence solutions.

• Supervise reporting solutions utilizing Microsoft Power BI, SQL Server Reporting Services (SSRS), and related technologies.

• Identify reporting requirements to enhance operational visibility and decision-making.

• Ensure data accuracy, consistency, governance, and usability across reporting platforms.

• Support executive dashboards, operational metrics, KPIs, and analytical reporting solutions.

• Coordinate application upgrades, enhancements, releases, testing, validation, readiness reviews, and deployment planning.

• Maintain documentation, training, and support materials.

• Enhance system stability, support efficiency, automation, monitoring, reliability, and operational effectiveness.

• Assist in strategic planning for the Firm's financial and administrative systems roadmap.

⛳️ Requirements

• Bachelor's degree in Information Technology, Business, Accounting, Finance, or a related field, or an equivalent combination of education and experience.

• A minimum of 5 years of experience in supporting enterprise business applications.

• At least 3 years of experience in leading teams, projects, or operational functions.

• Preferred experience in supporting financial, accounting, administrative, or legal technology platforms.

• Experience within professional services, legal, financial services, or similar environments is preferred.

• Strong understanding of financial, administrative, and operational business processes.

• Familiarity with supporting enterprise financial systems, ERP platforms, HR systems, and related business applications.

• Experience with Elite 3E, Intapp products, UKG, or similar enterprise platforms is preferred.

• Background in supporting reporting and business intelligence platforms.

• Strong knowledge of Microsoft Power BI, including dashboard development, reporting, data modeling concepts, and business analytics.

• Experience in SQL Server Reporting Services (SSRS) report development, administration, and support.

• Knowledge of SQL and relational database concepts is preferred.

• Experience working with application integrations, data flows, and enterprise reporting architectures.

• Strong customer service skills, stakeholder relationship management, and vendor management capabilities.

• Cover letter and resume required.

• Principal Applicants Only.

🏝️ Benefits

• Medical and dental coverage.

• Life insurance.

• Short-term and long-term disability insurance.

• Pre-tax flexible spending account for certain medical and dependent care expenses.

• Employee assistance program.

• Paid Time Off.

• Paid holidays.

• Participation in a retirement plan program after meeting eligibility requirements.

• Discretionary bonus opportunities, based on individual and firm performance.