Finance & Operations Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the daily operations of a small team of Finance & Operations functional consultants.

• Prioritize, assign, and monitor tickets and tasks effectively.

• Manage intricate support cases, service requests, enhancements, and advisory tasks across various client accounts.

• Analyze complex functional issues, determine root causes, and collaborate with relevant specialists.

• Keep track of client backlogs and outstanding cases, focusing on priorities, risks, capacity, and aging items.

• Foster trusted relationships with clients, providing updates on progress, risks, decisions, and next steps.

• Lead or assist in solution reviews, workshops, and roadmap discussions.

• Assist clients in adapting to Microsoft releases, product changes, and improvement opportunities.

• Design and evaluate complex Finance & Operations solutions and documentation, including functional specifications, impact assessments, estimates, and test plans.

• Support functional consultants by resolving issues, reviewing their work, and sharing functional expertise and best practices.

• Contribute to resource planning, utilization, and forecasting.

• Offer Finance & Operations expertise for Work Orders, bids, and pre-sales activities as needed.

• Collaborate closely with Service Delivery Managers and Lifetime Services colleagues.

• Emphasize post-go-live support, service enhancement, and long-term client success.

• No formal line-management responsibilities assigned.

⛳️ Requirements

• Extensive hands-on functional consulting experience with Microsoft Dynamics 365 Finance & Operations.

• At least five years of comprehensive Microsoft Dynamics 365 Finance & Operations implementation experience, encompassing solution decisions, testing, go-live, and transition to live support.

• Solid understanding of end-to-end Finance & Operations business processes.

• Functional expertise in pertinent areas such as Finance, Supply Chain Management, Manufacturing, Project Management, Accounting, Asset Management, or Human Resources.

• Experience providing support for Microsoft Dynamics 365 Finance & Operations in live, business-critical settings.

• Proven track record in resolving complex functional issues.

• Experience in coordinating functional consultants, including task allocation, guidance provision, and deliverable reviews.

• Experience in creating or reviewing solution designs, functional specifications, estimates, and test plans.

• Strong organizational and prioritization abilities.

• Exceptional communication and stakeholder management skills.

• Relevant Microsoft Dynamics 365 Finance & Operations certifications are desirable.

• Experience contributing to client roadmaps, Work Orders, bids, or pre-sales activities is a plus.

• Experience supporting public-sector clients is advantageous.

• Familiarity with Microsoft product releases, One Version updates, and deprecations is desirable.

• All applicants must either possess active Security Clearance or be eligible to obtain it.

• Applicants must be authorized to work in the UK.

• Visa sponsorship is not available.

🏝️ Benefits

• Competitive compensation package with bonuses.

• Pension plan.

• Private medical insurance coverage.

• Life assurance benefits.

• Income protection plan.

• Annual leave with options to buy and sell leave.

• Paid volunteering days.

• Possibility to work from abroad for up to 10 working days each year, subject to approval.

• Dedicated Career Development Mentor.

• Comprehensive mentoring and training plans.

• Eligible business travel expenses covered according to company policy.

• Home-based working arrangement.