Finance Customer Support Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Reach out to authors with pending payments through phone, email, and SMS, assisting them in fulfilling their financial obligations.

• Establish a connection with authors, comprehend their issues, and skillfully steer discussions towards resolving payment matters.

• Address objections in a professional manner and aid authors in discovering payment solutions that suit their needs.

• Actively listen to understand each author's unique situation and facilitate the most effective resolution path.

• Accurately log commitments and arrange follow-ups with care.

• Oversee a personal pipeline of open cases, maintaining full responsibility.

• Ensure payment records are precise and current.

• Escalate cases when necessary and document all interactions thoroughly.

• Manage both outgoing and incoming calls, follow up on payment commitments, and maintain a personal caseload of author accounts in active billing stages.

⛳️ Requirements

• Outstanding organizational abilities—this is essential. You'll manage multiple accounts, deadlines, and follow-ups daily.

• Proficiency in written and spoken English at an advanced level is mandatory.

• Prior experience in sales, collections, account management, customer retention, or another customer-facing role where achieving results through conversation was crucial.

• Comfort and confidence in phone communication—you're not deterred by difficult conversations and know how to maintain productive discussions.

• Excellent communication and persuasion skills, with the capacity to build trust and confidently request commitment.

• Keen attention to detail regarding numerical data and payment records.

• An empathetic and patient communicator—recognizing that our authors are creatives rather than finance professionals.

• Self-motivated and proactive—you take initiative in following up without needing reminders.

• Prior experience in sales, collections, accounts receivable, customer support, or a similar field.

• Familiarity with payment plans, renewals, retention, or consultative sales.

• Knowledge of Salesforce, Metorik, WordPress, and ClickUp is preferred.

• Ability to succeed in a dynamic, fast-paced environment where priorities can change rapidly.

• CVs submitted in Spanish or any other language will not be accepted.

🏝️ Benefits

• Work remotely with a flexible schedule.

• Join a friendly and cooperative international team.

• Opportunities for professional development and training.

• Contribute to enhancing customer satisfaction directly.

• Be part of a company dedicated to helping authors realize their stories.