Field Tool Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Educate customer personnel on effective tool usage, maintenance procedures, and safety protocols.

• Organize and coordinate customer visits based on availability and specific requirements.

• Foster and maintain relationships with independent customers.

• Offer on-site consulting regarding tool operations and shop arrangements.

• Deliver on-site tool support and maintenance services at customer locations.

• Diagnose, repair, and conduct preventive maintenance on customer tools and equipment.

• Address customer service inquiries concerning tool malfunctions, providing diagnosis and repair solutions.

• Execute on-site calibration, testing, and commissioning of newly installed tools and equipment.

• Carry out warranty assessments and repairs at customer premises.

• Keep track of customer tool inventories and service documentation.

• Generate comprehensive service reports and recommendations.

• Offer technical advice on tool applications and best practices.

• Adhere to company safety protocols and engage in safety reviews.

• Travel up to 80% to customer locations throughout the Southwest territory.

⛳️ Requirements

• Minimum of 3 years of experience in field service or equipment maintenance.

• Strong mechanical aptitude and excellent organizational skills.

• Ability to interpret technical manuals, schematics, shop mathematics, and precision instruments.

• Expertise in equipment setup, maintenance, and repair tasks.

• Capability to follow verbal and written instructions, work independently at customer sites, and deliver superior customer service.

• Ability to lift within OSHA-approved safe lifting limits and work at heights, in confined spaces, and across various industrial settings.

• Willingness to travel extensively, up to 80% of the time.

• Proficient in Microsoft Office applications, computer systems, and software tools for customer service reporting and tool maintenance tracking.

• Possession of an associate or technical degree.

• Familiarity with diagnostic software, equipment management systems, and computerized maintenance programs.

• Please note that immigration sponsorship is not available for this role.

🏝️ Benefits

• Company vehicle, laptop, iPhone, corporate credit card, and car maintenance card.

• Opportunities for career development and internal promotions.

• Tuition assistance and continuous learning programs.

• Comprehensive health and welfare benefits.

• Retirement savings plan (401K).

• Life insurance coverage.

• Short- and long-term disability benefits.

• Retirement benefits for employees.

• Parental leave options.

• A diverse, team-oriented workplace culture.

• Products that contribute to a safer and more sustainable built environment.