Field Technician C

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Deliver technical assistance for FAA programs and systems, which include FTI, MS, ADS-B, DCNS, and WMSS.

• Install, repair, configure, test, and conduct preventive maintenance on equipment at client remote sites.

• Operate in both scheduled and on-call capacities at client locations within the designated area.

• Travel to remote locations outside the designated area as necessary to support FAA customer requirements.

• Interpret, comprehend, and adhere to equipment schematics and task orders.

• Document and take notes regarding work performed at client locations.

• Collaborate with the NOCC, SAC, and Helpdesk via phone to resolve field-related issues.

• Manage tools, testing equipment, parts/electronics, truck stock inventory, and personal or company vehicles.

• Prepare for assigned tasks before dispatch.

• Lift equipment and utilize ladders and step stools to access heights of approximately 10 feet.

• Coordinate with the supervisor/ASL to ensure compliance with L3Harris and program-specific policies and procedures.

⛳️ Requirements

• High School Diploma or equivalent with a minimum of 6 years of relevant experience, or 2 years of post-secondary/Associate's Degree coupled with at least 2 years of related experience.

• Must obtain and maintain a DOT Public Trust Security Clearance and a DOD Secret Clearance.

• Hold and maintain a valid Driver's License and/or local US State REAL ID equivalent, along with a satisfactory driving record.

• Preferred knowledge in Network+, CCNA, CCNP, CCNA Wireless, or A+.

• Capability to work from home in an on-call status.

• Ability to obtain and maintain an active FAA Security Clearance.

• Willingness to travel up to 100% of the time to remote sites within a 3-hour driving radius; travel outside the assigned region may be necessary.

• Ability to lift up to 70 pounds.

• Capability to utilize ladders and step stools to reach approximately 10 feet.

• Willingness and/or capacity to work beyond regular scheduled hours and respond to after-hours emergency calls.

• Exceptional customer service skills.

• Ability to function in a high-stress, high-visibility environment.

• Proficient knowledge of cable connectors including RJ-11, RJ-45, DB-25, V.35, and RS-449.

• Solid understanding of fiber optics; acquainted with multiplexers, network topology, Frame Relay, Fractional T-1, SONET, ATM, private line, and voice/data applications.

• Familiarity with AC/DC power testing, including 3-phase AC, and 24VDC/48VDC power supplies.

• Experience with T1, DS3, BERT, and analog VG network/circuit testing in accordance with Bellcore standards.

• Working knowledge and experience using JDSU HST, Ameritech AM5XT, Sage 935, digital oscilloscope, Halcyon 704A, Para-scope, or similar T1/DS3 testing equipment.

• IP-based knowledge and experience in configuring routers and switches.

• Experience in installing equipment racks.

🏝️ Benefits

• Health and disability insurance.

• 401(k) match.

• Flexible spending accounts.

• Employee Assistance Program (EAP).

• Education assistance.

• Parental leave.

• Paid time off.

• Company-paid holidays.