Field Technician C

This is a fully remote position, open to applicants in Iowa, +2 more states.

📋 Description

• Provide support for L3Harris Technologies’ Field Services team that assists the Federal Aviation Administration (FAA).

• Install, repair, configure, test, and conduct preventative maintenance on networking equipment, telecommunications devices, and computers.

• Keep detailed records of repairs, system downtimes, modifications, and updates.

• Execute basic software troubleshooting and diagnostics tasks.

• Act as the primary contact for unresolved issues from Help Desk or NOC inquiries.

• Install both hardware and software, including operating systems and office applications.

• Offer technical support for computer hardware, software, and networks to end users.

• Assist with the setup and configuration of system hardware and software.

• Travel to remote locations within the designated region, as well as beyond, when necessary.

⛳️ Requirements

• High School Diploma or equivalent, with at least 6 years of relevant experience, or 2 years of post-secondary education/Associates Degree with a minimum of 2 years of related work experience.

• Extensive knowledge in the installation, maintenance, and repair of telecommunications systems and equipment.

• Proficient in Microsoft or UNIX operating systems along with the MS Office Suite.

• Willingness to travel up to 100% of the time to remote locations within a 4-hour driving radius; may require travel outside the assigned area.

• Valid Driver’s License and a satisfactory driving record.

• Capability to obtain an FAA Public Trust clearance.

• Strong understanding of cable connectors such as RJ-11, RJ-45, DB-25, V.35, and RS-449.

• Excellent knowledge of fiber optics.

• Familiarity with multiplexes, network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, and voice/data applications.

• Working knowledge of AC/DC power testing, including 3 Phase AC and 24VDC/48VDC power supplies.

• Experience with T1, DS3, digital BERT, and analog VG testing following Bell Core Standards.

• Proficient in using network test equipment, including JDSU HST, Ameritech AM5XT, Sage 935, Digital Oscilloscope, Halcyon 704A, and Para-scope or similar T1/DS3 testing devices.

• Basic software troubleshooting and diagnostic skills.

• Ability to install hardware/software, operating systems, and office applications.

• Network+, CCNA, CCNP, CCNA Wireless, or A+ certification is preferred.

• Capability to work from home while on-call.

• Ability to lift up to 32 pounds.

• Competence in using ladders and step stools to reach heights of approximately 10 feet.

• Willingness and ability to work outside of regular hours and respond to after-hours emergency calls.

• Exceptional customer service skills.

• Ability to thrive in a high-stress, high-visibility environment.

• Professional appearance is required.

🏝️ Benefits

• Health and disability insurance.

• 401(k) matching.

• Flexible spending accounts.

• Employee Assistance Program (EAP).

• Education assistance.

• Parental leave.

• Paid time off.

• Company-paid holidays.

• Option to work from home.

• On-call status.

• Company accommodation support for individuals with disabilities.