Field Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver local field services along with regional and national installation, supervision, and quality assurance support.

• Conduct field operations at customer locations while acting as the installer and overseeing subcontractors.

• Ensure that field activities are performed safely, punctually, and in accordance with the defined scope of work.

• Cultivate and sustain reliable relationships with customers and stakeholders.

• Forge alliances and partnerships with subcontractors.

• Enhance customer satisfaction and net promoter scores (NPS).

• Complete client and company checklists, capture photos, and record test results electronically within 24 hours of job completion.

• Keep Project Managers updated on job progress and any issues encountered.

• Provide after-hours or emergency services as required.

• Conduct surveys and quality audits.

• Adhere to company policies, standards, controls, and utilize app-based tools.

• Install cabling infrastructure, which includes single/multi-mode fiber, copper Category 3/5e/6 cabling, 18/2 twisted pair, racks/cabinets, and grounding systems.

• Install, troubleshoot, and service point of sale (POS) systems, CCTV, video monitoring, security systems, computer equipment, and low-voltage cabling.

• Install equipment within furniture, cabinets, and closets.

• Set up high-speed circuits, routers, switches, and modems, including Cisco and Adtran devices.

• Maintain a company-assigned fleet vehicle.

⛳️ Requirements

• Proven experience in working with subcontractors.

• Extensive experience with installation, termination, and testing of cabling infrastructure.

• Experience in installing, programming, and servicing telephone, PBX, and key systems.

• Experience in installing, troubleshooting, and servicing at least two of the following: POS systems, CCTV, video monitoring, security systems, computer equipment, and low-voltage cabling.

• Familiarity with high-speed circuits, routers, switches, and modems.

• Knowledge of Cisco and Adtran high-speed circuits, routers, and switches.

• Capability to log in to network equipment via a GUI or command line using PuTTY or a similar terminal emulator.

• Understanding of IP subnetting.

• Knowledge of wireless networking, particularly with tools like Ekahau and AirMagnet.

• Some experience with desktop and laptop support.

• A valid driver’s license.

• Proficient in the proper use of basic hand tools, power tools, and testing equipment.

• Familiarity with time tracking software.

• Intermediate skills in MS Office, including Word, Excel, and Outlook.

• Proficient in English.

• Willingness to travel by car and plane 100% of the time.

• Ability to carry necessary tools and materials, with a lifting capacity of up to 80 lbs.

• Comfortable using ladders of 6, 8, 10, and 12 feet, as well as scissor and boom lifts.

🏝️ Benefits

• Comprehensive benefits package.

• Medical insurance.

• Dental coverage.

• Vision insurance.

• 401K matching program.

• 28 days of paid time off (PTO) including company holidays.

• All necessary personal protective equipment is provided by the company when required.

• Ongoing training opportunities.

• Professional development programs.