Field Team Manager – DCT

This is a fully remote position, open to applicants in Texas, +1 more state.

📋 Description

• Oversee and guide HVAC field service technicians in the installation, servicing, and maintenance of HVAC systems for data center environments.

• Create and execute service protocols and best practices for HVAC operations within data centers.

• Ensure adherence to industry standards and government regulations.

• Collaborate with project managers and stakeholders in data centers on preventive maintenance, system failures, and tailored solutions.

• Uphold safety guidelines and promote a safety-oriented culture.

• Supervise and enhance inventory processes to ensure service vehicles are adequately stocked with essential parts and equipment.

• Coordinate with sales and marketing teams regarding HVAC service strategies for data centers.

• Manage customer feedback via the C2 customer complaint system.

• Assist in Services sales promotions, tools, and objectives.

• Offer feedback on scope definition and performance costs to Service Sales, and share potential leads.

• Provide insights to Service Engineering regarding the quality and availability of technical support.

• Share leads with the Sales PM and Service Sales teams.

• Engage in recruiting activities as needed.

• Advise supervisors on scheduling conflicts, service challenges, equipment issues, personnel matters, and other job-related topics.

• Conduct orientations for new hires, field training, and ongoing educational programs.

• Implement quality assurance checks in the field.

• Handle back-office service administration tasks, including timesheet entries, expense report evaluations and approvals, as well as service report generation and reviews.

⛳️ Requirements

• 5-7 years of extensive experience in the HVAC industry, with a strong emphasis on data center environments.

• At least 3 years in a leadership capacity managing a team of technicians.

• In-depth understanding of the unique demands and challenges related to data center HVAC systems.

• Solid grasp of data center infrastructure and operational procedures.

• Experience with advanced monitoring and management systems utilized in data centers.

• Exceptional problem-solving skills combined with a keen attention to detail.

• Willingness to travel (on short notice) to various site locations to fulfill business needs as required.

• Bachelor’s degree in Mechanical Engineering, a related field, or an equivalent combination of education and experience is preferred.

• Knowledge of data center certifications such as CDCMP, CDCP, or similar is advantageous.

• Relevant HVAC certifications; EPA Certification is highly preferred.

• Experience with refrigeration and controls is strongly preferred.

• Proficient computer skills, including expertise in Microsoft Office Suite.

• Strong communication and customer service skills.

• Ability to effectively collaborate with cross-functional teams to achieve performance goals and support the mission and vision of the Data Center Business.

• Clean driving record and readiness to travel frequently to various job sites.

• Capability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or constantly.

• Ability to climb, stoop, kneel, crouch, reach, stand, walk, push, pull, and lift as needed.

• Close visual acuity for preparing and analyzing data, viewing computer screens, and extensive reading.

• All offers are subject to the completion of a pre-employment drug test and background check, as applicable for the position.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401K retirement plan.

• Paid Time Off (PTO).

• Referral bonuses.