Field Team Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the strategic direction, operational execution, and tactical implementation of the AbbVie Care program within Canada.

• Lead the regionally situated field team, which includes DMs, FCMs, PCSs, and other support roles.

• Collaborate with AbbVie Care management, operations, data governance, marketing, commercial, access, and trade teams.

• Partner with Innomar/Cencora to establish HR policies and procedures for the field-based team.

• Ensure that the activities of the field team are in line with the patient support program strategy and shared business objectives.

• Cultivate an understanding of patient journeys in immunology indications and tailor program offerings for patients and healthcare providers (HCPs).

• Identify and implement strategies to reduce time to reimbursement.

• Collaborate with Provincial Affair Managers to ensure alignment with reimbursement status and procedures.

• Utilize key performance indicators, the CRM database, and available reports effectively.

• Maintain open communication between AbbVie Care marketing, brand teams, sales, trade relations, vendors, and the field team.

• Optimize the utilization of field team resources and enhance cost efficiency.

• Assist in updating field team standard operating procedures (SOPs), reporting formats, templates, key performance indicators (KPIs), and best practices.

• Work together with Innomar/Cencora on field team KPIs and performance evaluations.

• Organize and conduct regional district meetings.

• Provide exceptional customer service to the AbbVie sales team and external clients to address in-clinic support challenges.

• Offer strategic insights and guidance to DMs engaged in IFT initiatives.

• Develop content and participate in advisory boards as necessary.

⛳️ Requirements

• Bachelor’s degree in Science and/or Business Administration.

• A Master’s degree is an advantage.

• Previous management experience is essential.

• At least five years in a similar role or possessing strong transferable skills.

• Proficient computer skills; must be adept with Excel and PowerPoint.

• Working knowledge of provincial, federal, and private reimbursement systems.

• Capability to implement commercial opportunities promptly and adapt as necessary.

• Strong skills in strategic planning and project management.

• Excellent interpersonal and presentation abilities.

• Results-oriented with proven analytical skills.

• Capacity to function in a matrix environment with strong collaboration skills.

• Advanced proficiency in English; fluency is a crucial requirement.

• Willingness to travel approximately 20-30% of the time.

• A valid driver’s license and passport are required.

🏝️ Benefits

• Innovative work culture.

• Opportunities for professional development.

• Paid time off, including vacation, holidays, personal days, and volunteer days.

• Employee stock purchase program.

• Wellness spending account.

• Flexible health insurance options.

• Retirement savings programs.